Somaya Hany Atef

English inbound tour operator and Senior ticketing expertFull Time

• Job Details:• Managing the English department and crafting customized itineraries for trips to Egypt and Jordan. • Preparing quotation excel sheets for day tours and updating them each season. • Communicating with travelers through different channels (Emails, chatting, Whatsapp, Video calls through Zoom meetings or Google meet). • Handling leads received from different partners and international platforms a long with company’s website and internal system. • Conducting meetings with partners and international platforms to check how to resolve internal tourism issues and to follow up on the last updated policies and expansion plans. • Daily follow ups with both travelers and tour guides to ensure client satisfaction and operating day tours smoothly. • Proceeding with full package bookings including (Nile cruises, Dahabeyas, Hotels, domestic flights) through internal emailing system. • Contacting guides to arrange schedules and block calendars for booked day tours. • Following up with travelers after the trip to collect feedback and ensure leaving good reviews for the company. • Following up on customer payments with the accounting team and ensuring payment settlement to different properties on time. • Processing domestic flight bookings with Egypt air and Nile air through Amadeus for both French and English departments. • Following up on ticketing time limit and creating excel sheets for flight situations with ticket status. • Following up on Amadeus queues and notify reservation, operation and sales departments with flight schedule changes. • Sending daily reports for amount used to issue flight tickets and remaining IATA balance using excel sheets. • Weekly follow ups on IATA portal and BSB link including submitting and following up on refund applications. • Sending weekly reports to the management and accounting team to determine balance needed to issue flight tickets within ticketing time limit each week. • Following up with reservation and operation departments on new file status on a weekly basis before ticket issuance. • Proceeding with flight booking modifications including (Changes, refunds & cancellations).

Academic CoordinatorFull Time

• Job Details:• Compile control and calculate academic staff teaching load, and administer junior teaching assistants' contract. • Assign courses, academic staff member, student's groups, invigilator duties to the IT system. • Assemble and coordinate the scheduling data and constraints, including examination schedules. • Interpret and notify parents and prospective students regarding general information about the faculty. • Notify students' complaints and problems with the concerned parties and follow up on feedback. • Attend various faculty meetings, taking minutes and briefing the academics. • Arrange for events in cooperation with the communication and external relations department, including school visits. • Compile study-related faculty purchasing lists, books lists. • Administer academic leaves and attendance including missing hours per month, leaves without permission and communicate with HR department for the payroll and salary determination based on adherence and commitment. • Assist in space allocation and onboarding process for new academic comers.

GDS TrainerFull Time

• Job Details:• Train a group of new hires on how to navigate the system specially GDS system for serving flights. • Delivering online classes for a group of 15-20, to serve different types of Expedia Products mainly for flights then hotels, cars, activities. • Attending daily, weekly, monthly meetings with training department managers to develop training experience and ensure providing high quality of training for the new hires. • Resolving all system issues for the new hires and communicating all the issues with IT department. • Communicating with HR department to insure completing hiring documents, discussing salary issues, and resignation cases, working on how to maintain new hires and decrease attrition rates. • Communicating with facilities to provide transportations for the new hires when needed. • Communicating with the security and main gates for the new hires to receive their PCs or return them back in case of resignation. • Sending daily, weekly, monthly reports to the training managers about training agenda, individual feedback per agent, overall feedback for the whole group, attendance reports, test results • Preparing daily, weekly quizzes and the final test. • Communicating with quality department to conduct mock calls before start serving customers to ensure that new hires will provide high quality service and to ensure customer satisfaction. • Preparing indexes and all references needed by the group on a daily basis.