Basic Info

Solwan Abou-Shama

3 years

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

English Teacher at Modern Narmer Language School

Experience Details

English Teacher

Education/Teaching, Training/Instructor

Entry Level

I have been working as an English Teacher for the primary stage.


Company Details

Modern Narmer Language School

Giza, Dokki, Egypt

101-500 employees

Education

N/A

Aug 2015 to Sep 2016 (1 year 1 month)
English Teacher at Modern Manar Language School

Experience Details

English Teacher

Education/Teaching, Training/Instructor

Entry Level

I have been working as an English teacher for K.G stages.


Company Details

Modern Manar Language School

Giza, Haram, Egypt

51-100 employees

Education

N/A

Oct 2013 to Feb 2014 (4 months)
Call center representative at Vodafone

Experience Details

Call center representative

Customer Service/Support

Entry Level

I supported the customers by the needed information in a punctual time.
I solved the customers problem ,following the short right way to reach the customer satisfaction.
My team consisted from 12 member , we do support each other to make our team achieve high scores.
I build successful friend relationships which is existing tell now.


Company Details

Vodafone (multinational)

cairo,maadi, Egypt

More than 1000 employees

Consumer Services

N/A

Jul 2013 to Jan 2014 (6 months)
Call center representative at Raya Contact center

Experience Details

Call center representative

Customer Service/Support

Entry Level

I learned what is meaning of being a call center representative.
I have been taught how to over reach the customers expectations .
Working in a Team work & supporting each others .


Company Details

Raya Contact center

cairo,maadi, Egypt

More than 1000 employees

Consumer Services

N/A

Mar 2011 to May 2012 (1 year 2 months)

Education

Bachelor's Degree in Greek & Latin department

Education Details

Bachelor's Degree

Greek & Latin department

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2007 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elorman Experimantal Language School

Egypt

2007

A / Excellent / 85 -100%

N/A

Elorman Experimantal Language School
2007

Training and Courses

Training/Course Details

Italian

Jul 2009

Armed Forces Institute

N/A

Training/Course Details

English

Aug 2008

Concept training center

N/A

Training/Course Details

ICDL

Dec 2007

Faculty of Computer and Information-Cairo university

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicCall Center RepresentativeConsumer ServicesCreativeCustomer ServiceEducationEnglishEnglish TeacherFlexibleGreekGreek & Latin DepartmentICDLItalianOrganizerSocialSupportSupportiveTeachingVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Fluent

: Intermediate

: Intermediate

: Intermediate

Greek

Greek

: Advanced

: Beginner

: Beginner

: Beginner

Tools and Technologies

ICDL

ICDL

: Intermediate

: High

:

3-5 years

Fields of Expertise

Teaching

Teaching

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Creative, Organizer, Flexible / Adaptive, Social, Supportive

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