Sohaila Salama

Social Media Moderator

• Job Details:Monitored and responded to all inquiries and comments across Instagram and TikTok, maintaining a consistent brand tone. Managed daily WhatsApp communications with patients and coordinated appointment bookings. Provided ongoing support for patient follow-ups and ensured clear communication between the front desk and medical team.

Customer Support Representative

• Job Details:Handled incoming calls and WhatsApp inquiries from patients, scheduling appointments with accuracy and professionalism. Coordinated daily appointments between multiple doctors and departments. Followed up with existing patients for updates and ongoing treatments, improving patient retention.

Scheduling Coordinator

• Job Details:Managed daily schedules for 10+ instructors and 100+ students using Google Calendar, reducing booking conflicts by 30%. Oversaw front-desk operations and classroom setup, ensuring seamless student flow and a professional environment. Recorded and tracked tuition payments using Excel, supporting accurate monthly financial reporting.