Sohaila Amin Nafea

After Sales ManagerFull Time

• Job Details:Prioritized tasks and workflows in the service center based on criticality and importance. •​Scheduled maintenance activities for external centers and mobile service teams across Egypt. •​Ensured timely service delivery and maintained the highest quality standards. •​Supervised assembly activities to ensure alignment with predefined requirements. •​Monitored daily productivity and implemented corrective actions as needed. •​Supported revenue generation through maintenance contracts, spare parts sales, and B2B agreements. •​Conducted pre-delivery inspections to ensure product quality. •​Managed budgets and controlled maintenance department expenses. •​Fostered relationships with external service providers and stakeholders. •​Ensured compliance with health and safety regulations.

After Sales EngineerFull Time

• Job Details:Provided expert technical support and troubleshooting to customers • Conducted in-depth root cause analysis using diagnostic tools and technical documentation to efficiently identify and resolve equipment malfunctions. • Delivered timely and effective solutions for product operation, functionality, and performance concerns, minimizing customer downtime. • Performed maintenance, inspections, adjustments, and component replacements, to ensure optimal product performance. • Built and maintained strong, positive customer relationships, acting as a primary technical point of contact and trusted advisor. • Communicated clearly and professionally with customers, providing status updates and explaining technical information in an understandable manner. • Ensured high levels of customer satisfaction by addressing feedback, resolving concerns promptly, and upholding service quality standards. • Training & Documentation: • Developed and delivered comprehensive technical training to customers on product operation, maintenance, and basic troubleshooting techniques. • Created and maintained accurate service reports, technical documentation, and knowledge base articles to support ongoing operations and future reference. • Maintained meticulous records of all service activities, including repairs, parts utilization, and customer interactions. • Collected and analyzed customer feedback and product performance data to identify recurring issues and areas for improvement. • Collaborated with engineering and product development teams, providing crucial insights for product enhancement and design optimization. • Contributed to the development and refinement of service procedures and best practices to enhance efficiency and customer experience.