Basic Info

Sherif Khairy

15 years

Cairo, Egypt

Master's Degree

Manager

Work Experience

Vice President IT at Al Ahly Capital Holding

Experience Details

Vice President IT

IT/Software Development

Senior Management (e.g. VP, CEO)

.


Company Details

Al Ahly Capital Holding

Giza, Egypt

51-100 employees

Financial Services

N/A

Oct 2013 to present (3 years 10 months)
IT Service Delivery Manager at Summit Technology Solutions "STS"

Experience Details

IT Service Delivery Manager

IT/Software Development

Manager

•Primary operational point of contact for business and IT leadership for Infrastructure support and operations issues, questions, and requests.
•Ensure that all business requests for service are dealt with promptly and professionally and services are delivered to the agreed schedule or SLA.
•Help manage stakeholder expectations, have overall responsibility for the customer's (business) level of satisfaction with the products and services provided by our service providers.
•Manage and drive the relationship with multiple 3rd party service providers.
•Ensure that all contracted/agreed to service levels are met for each element of the services delivered.
•Proactively drive and implement service improvements, innovations, and efficiencies within support and operations portfolio including infrastructure End of Life activities.
•Hold regular service reviews, where required, with service providers to review the quality of services delivered in support of agreed contracts and ensure that any Service Improvement Plans required are defined and implemented.
•Enforce adherence of STS's information security policies by service providers.
•Own and manage financial and operational metrics as it relates to application support and operations.
•Provide service reports to key stakeholders and product capability managers, holding regular reviews with the stakeholder group to assess the quality of services delivered.
•Budget Management - Creation, Tracking and Reconciliation.
•Partner with Infrastructure Delivery and Operations teams on Service introduction for new infrastructure implementations.


Company Details

Summit Technology Solutions "STS" (multinational)

Cairo, Egypt

101-500 employees

Information Technology Services

www.summit-mea.com

Nov 2011 to Sep 2013 (1 year 10 months)
Subject Matter Expert at Summit Technology Solutions "STS"

Experience Details

Subject Matter Expert

IT/Software Development

Manager

• initially hired as a Subject Matter Expert leading the Service Desk team dedicated to support on all daily staff problems troubleshooting.
• Acting as Service Delivery Manager handling 3 Outsourcing Teams + SUMMIT`s MIS Service Team & Operation (Domain – Exchange – ISA - Blackberry) server's policies & administration issues.
• Supporting more than 100 Blackberry users around all the country 24/7, and more than 1500 staff member.



• Deploying Microsoft CRM ticketing software for the helpdesk team, working in systems technical team lead role, responsible for leading up to (3) Helpdesk agents, improving processes and mentoring.
• Supporting 3 company users (Summit Holding Group – Summit Technology Solutions "STS" – Orascom Training & Technology "OTT) users in handling all domain controllers and email servers activities like adding, removing, editing accounts and privileges in same time applying all new security policies standards on active directories.


Company Details

Summit Technology Solutions "STS" (multinational)

Cairo, Egypt

101-500 employees

Information Technology Services

www.summit-mea.com

Nov 2009 to Oct 2011 (1 year 11 months)
Technical Support Manager at Barclays Bank Egypt

Experience Details

Technical Support Manager

IT/Software Development

Manager

• AWARDED as "Best STAR in Network Expansion Programme" for dedication & contribution in best 13 branches openings. (Feb. 2008).

•Leading helpdesk team (10 agents) dedicated to support on all daily staff problems troubleshooting.
• Supported more than 300 Blackberry users around all the country 24/7, and more than 3000 staff member as an authorized contact person with all communication vendors "Vodafone – Mobinil – Etisalat – Egyptian Telecom Co." for all kind of services from many kind like new contracts, removing, adding, editing services.
• In the last 6 months I was working in a systems technical team lead role, responsible for managing up to (7) system engineers, improving processes and mentoring.
• Involved in optimisation and performance tuning including reengineering major extract activities using Pro*C and using Oracle execution plans and hints.
• Supported BAU users in handling all domain controllers and email servers activities like adding, removing, editing accounts and privileges in same time applying all new security policies standards on active directories.
• Opened 60 new branches by handling all systems, laptops and desktops setup and installation within only 12 months.
• Handling scheduled backups for all systems throw backups tapes "Daily, Weekly, Monthly, Quarterly, and Yearly".
•Supported and developed BAU domain servers and participated in E-mail Servers migration of Lotus Notes to MS Exchange with a database contains over 4 thousand users in over 20 cities.
• Joined Network Expansion Programme and IT Dep. to open a new Data Centre for Barclays Bank – EGYPT contains 80 systems racks and 2 new Disaster Recovery Sites to use them Business Continuity Management plane one in Cairo and the other in Alexandria working parallel with the main site in South Africa.


Company Details

Barclays Bank Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Banking

www.barclays.com

Jan 2007 to Sep 2009 (2 years 8 months)
Senior Systems Technical Support Engineer at Barclays Bank Egypt

Experience Details

Senior Systems Technical Support Engineer

IT/Software Development

Experienced (Non-Manager)

• Designed and developed systems structures for over than 60 new branches and joined infrastructure team in installing more than 200 ATM and connectivity lines between HO & the new branches with a star network matrix .
• Opened 8 new branches by handling all systems, laptops and desktops setup and installation within only 6 months.
• Installing 10 new ATM machines in participating with Infrastructure team.
• Assist new staff in understanding new systems and creation of their new domain and email accounts.
• Handled all Network Expansion Programme data backups "Daily – Weekly – Monthly".
• Attended procurement tenders to advice about IT technical requirements with 3rd. parties vendors against Barclays Bank global standards.


Company Details

Barclays Bank Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Banking

www.barclays.com

Jun 2006 to Jan 2007 (7 months)
IT Specialist at Misr for Health Care & Services "Egycare"

Experience Details

IT Specialist

IT/Software Development

Entry Level

• Managed domain controller with daily backups.
• Supporting all company users with daily problems.
• Implementation and maintenance of systems with a contracted IT solutions company "Raya" for developing financial and approvals application scheduling software "Egyspot".
• Programmed developed on Access 97 attendance and leaves program to monitor all staff daily attendance.
• Trained and got certified as "ISO 9001:2000" Quality Management Internal Auditor.
• Lead 4 team members for all membership cards issuing for more than 12,000 clients.


Company Details

Misr for Health Care & Services "Egycare"

Cairo, Egypt

51-100 employees

Insurance

www.egycare.com

Feb 2003 to May 2006 (3 years 3 months)

Achievements


Enforce adherence of STS's information security policies by service providers.


Deploying Microsoft CRM ticketing software for the help desk team, working in systems technical team lead role, responsible for leading up to (3) Help desk agents, improving processes and mentoring.


AWARDED as "Best STAR in Network Expansion Programme" for dedication & contribution in best 13 branches openings.


Opened 8 new branches by handling all systems, laptops and desktops setup and installation within only 6 months.
Installing 10 new ATM machines in participating with Infrastructure team.



I am awarded 2009 Egyptian fishing champion.

Education

MBA in Information Technology

Education Details

MBA

Information Technology

National University, United States

A / Excellent / 85 -100%

Information Technology Security

.

National University
2011 - 2013
Bach. Systems Engineering in Engineering

Education Details

Bach. Systems Engineering

Engineering, Systems

Advanced Academy, Egypt

A / Excellent / 85 -100%

Systems Engineering

N/A

Advanced Academy
1999 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Modern Egyptian Private School

United Arab Emirates

1998

A / Excellent / 85 -100%

N/A

Modern Egyptian Private School
1998

Certifications

Certificate details

"CISA" Certified Information Systems Auditor

May 2011

N/A

N/A

N/A

ISACA - Information Systems Audit and Control Association

N/A

Certificate details

ITIL V.3 Foundation Certified

Sep 2010

N/A

N/A

N/A

EXIN

N/A

Certificate details

BlackBerry Certified Support Specialist

Mar 2011

N/A

N/A

N/A

RIM "Research In Motion"

N/A

Certificate details

"MCP" Microsoft Certified Professional

Mar 2003

N/A

N/A

N/A

Microsoft Ltd.

N/A

Certificate details

"MCSE" Microsoft Certified Systems Engineer

Mar 2003

N/A

N/A

N/A

Microsoft Ltd.

N/A

Certificate details

"MCSE" Microsoft Certified Solutions Expert

Aug 2003

N/A

N/A

N/A

Microsoft Ltd.

N/A

Certificate details

"MCSA-S" Microsoft Certified Systems Administrator – Security

Jun 2004

N/A

N/A

N/A

Microsoft Ltd.

N/A

Certificate details

A+ Certified Professional

Oct 2003

N/A

N/A

N/A

CompTIA

N/A

Certificate details

"CSA" APC Certified Sales Associate

Jun 2013

N/A

N/A

N/A

APC - Schneider Electric

N/A

Certificate details

"CSSA" APC Certified Software Sales Associate

Jun 2013

N/A

N/A

N/A

APC - Schneider Electric

N/A

Certificate details

"CSPDC" APC Certified Sales Professional for Data Centers

Jun 2013

N/A

N/A

N/A

APC - Schneider Electric

N/A

Certificate details

"CTCDC" APC Certified Technical Consultant for Data Centers

Jun 2013

N/A

N/A

N/A

APC - Schneider Electric

N/A

Certificate details

"CSPBN" APC Certified Sales Professional for Business Networks

Jun 2013

N/A

N/A

N/A

APC - Schneider Electric

N/A

Training and Courses

Training/Course Details

Attended Barclays Global Managerial Level Course

May 2008

Barclays Academy

N/A

Training/Course Details

Attended World Class Customer Service Course

May 2008

Barclays Academy

N/A

Training/Course Details

Attended Time Management Skills Course

Apr 2008

Barclays Academy

N/A

Training/Course Details

"ISO 9001:2000" Quality Management Internal Auditor

Aug 2004

ISO

N/A

This profile is not updated!
Last update more than 2 months ago.

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Profile Skills and Keywords

"CISA" Certified Information Systems Auditor"CSA" APC Certified Sales Associate"CSPBN" APC Certified Sales Professional For Business Networks"CSPDC" APC Certified Sales Professional For Data Centers"CSSA" APC Certified Software Sales Associate"CTCDC" APC Certified Technical Consultant For Data Centers"ISO 9001:2000" Quality Management Internal Auditor"MCP" Microsoft Certified Professional"MCSA-S" Microsoft Certified Systems Administrator Security"MCSE" Microsoft Certified Solutions Expert"MCSE" Microsoft Certified Systems EngineerA+ Certified ProfessionalAUDITAdaptiveAdministrationArabicAttended Barclays Global Managerial Level CourseAttended Time Management Skills CourseAttended World Class Customer Service CourseAuditingBankingBarclays Bank EgyptBlackBerry Certified Support SpecialistCISACommunication SkillsCompTIA A+ComplianceComputer ScienceComputer SkillsEngineeringEnglishExecutorFinancial ServicesFishingFlexibleITIT Service Delivery ManagerIT SpecialistITILITIL V.3 Foundation CertifiedInformation TechnologyInformation Technology (IT)Information Technology ServicesInsuranceInternetLeaderMBAMCPMCSEMCSE-SMicrosoft OfficePersistentProblem SolverProcessQuality AssuranceSecuritySenior Systems Technical Support EngineerSoftware DevelopmentSubject Matter ExpertSummit Technology Solutions "STS"SystemSystemsSystems Security AuditTechnical Support ManagerTechnologiesTelecommunicationVice President IT

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

CompTIA A+

CompTIA A+

: Expert

: Extreme - I love it!

:

More than 7 years

MCP

MCP

: Expert

: Extreme - I love it!

:

5-7 years

MCSE-S

MCSE-S

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Administration

Administration

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Information Technology (IT)

Information Technology (IT)

: Expert

: Extreme - I love it!

:

More than 7 years

Auditing

Auditing

: Expert

: Extreme - I love it!

:

3-5 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Telecommunication

Telecommunication

: Expert

: High

:

3-5 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Science

Computer Science

: Expert

: Extreme - I love it!

:

More than 7 years

Quality Assurance

Quality Assurance

: Expert

: Extreme - I love it!

:

5-7 years

ITIL

ITIL

: Expert

: Extreme - I love it!

:

5-7 years

MCSE

MCSE

: Expert

: Extreme - I love it!

:

5-7 years

CISA

CISA

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Information Technology

Information Technology

: Expert

: Extreme - I love it!

:

More than 7 years

AUDIT

AUDIT

: Expert

: Extreme - I love it!

:

3-5 years

Compliance

Compliance

: Expert

: Extreme - I love it!

:

5-7 years

Systems Security Audit

Systems Security Audit

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Executor, Leader, Problem Solver, Flexible / Adaptive, Persistent

Online Presence

https://www.linkedin.com/in/sherifkhairymba/https://www.linkedin.com/in/sherifkhairymba/

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