Shrouk Alaa-Eldin Ahmed
Customer Service Administrator
New Nozha, Cairo, EgyptWork Experience
Customer Service AdministratorFull Time
Brands for Less Co.
Aug 2022 - Feb 2023 -6 months
Egypt , Cairo
- Job Details:English account (handle customers through, emails, calls, chats, and Tasks)
TradelineStoresFull Time
- Job Details:I worked as a customer service representative at Tradeline account for 6 months I was handling English and Arabic calls I was getting every day 130 calls talking to many people around the world and that helped me to get a lot of experience.
Education
Faculty of Commerce English section Business Administration department- Fresh graduate in Business English Section
Helwan UniversityJan 2018 - Jan 2022 - 4 yr
Activities
Marketing Specialist at Enactus Helwan University
Student Activity
Mar 2022 - Jul 2022 -4 months
Coordinator at TEDx HelwanUniversity
Volunteering
Nov 2019 - Sep 2021 -1 yr, 10 months
Skills
- Customer Service
- Communication skils
- English
- Negotiation
- Microsoft Office suite
- SEO
- Display Advertising
- Search Engine Optimization
- Search engine marketing
- Email marketing
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Languages
English
Fluent
Training & Certifications
Soft Skills
Injaz Misr & PepsiCo training·2022Digital Marketing Advanced track
Udacity·2022Digital Marketing Professional track
udacity·2022Financial Inclusion
CIB bank·2021Global Banking & Markets Virtual Experience programme
HSBC bank·2021Digital marketing Challenger track
udacity·2021Marketing internship
Catch·2021pioneers program
Banque Misr·2020Pioneers program
Banque Misr·2020Entrepreneurship and Business
Microsoft·2020