Shoaib Nasr

office 365 team leader

• Job Details:Lead a team supporting office 365 and azure cloud identity services for enterprise clients. Managed and deployed office 365 environments, providing technical guidance on cloud identity, security, and compliance. Troubleshooted azure active directory synchronization issues and helped customers secure their cloud environments using conditional access and other compliance solutions. Provided expertise in azure infrastructure management, including virtual machines, storage, cost optimization, and disaster recovery solutions. Acted as a subject matter expert (sme) for cloud identity services, ensuring high-level customer satisfaction.

technical support engineer (cloud identity & azure)

• Job Details:Assisted customers in configuring and deploying office 365 environments, ensuring seamless integration with azure active directory. Resolved complex issues related to office 365 services, including exchange online, sharepoint online, and microsoft teams. Provided solutions for managing permissions, user roles, and group policies in sharepoint online and microsoft teams. Troubleshot mail flow issues, email migrations, and hybrid deployment configurations in exchange online. Diagnosed and resolved issues in office apps (word, excel, powerpoint) to improve user productivity. Specialized in azure ad connect for synchronizing on-premises directories with office 365, resolving synchronization and password issues. Troubleshot active directory federation services (adfs) and azure ad b2b/b2c collaboration issues for hybrid cloud solutions. Delivered security and compliance recommendations, configuring conditional access and other security measures for office 365 environments. Deployed and managed azure virtual machines (vms) and provided expertise in availability, reliability, and cost optimization. Supported azure infrastructure solutions, including storage, backups, site recovery, and container services. Acted as a subject matter expert (sme) for cloud identity, providing advanced support to enterprise customers.

senior international account advisor & quality coach

• Job Details:Delivered support for vodafone’s international clients, focusing on customer satisfaction and resolving complex issues. Acted as a quality coach for back-office operations, improving processes and providing training.