Basic Info

Shireef ezeldien

14 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Specialist at VW & AUDI Service Center

Experience Details

Customer Service Specialist

Customer Service/Support

Experienced (Non-Manager)

 Standardizing after Sales customers service procedures across the company.
 Support service center team with customer's complaints.
 Resolving escalated customer complaints to get them satisfaction.
 Receive and record customer's satisfaction survey for final feedback.
 Communicate with Middle East office to handle customers' complaints or inquires.
 Handle Middle East office weekly, monthly reports.
 Coordinating operational activities with reception supervisor and service manager.
 Providing feedback to after sales manager in weekly and monthly basis.


Company Details

VW & AUDI Service Center

Abu Dhabi, United Arab Emirates

More than 1000 employees

Automotive

N/A

Dec 2014 to present (2 years)
Customer Service Supervisor at Four Points for Construction & Real Estates Co

Experience Details

Customer Service Supervisor

Customer Service/Support

Experienced (Non-Manager)

Directly supervising and coordinating the activities of all customer service employees.
Handling face-to-face enquiries from customers
Standardizing customer service procedures across the company.
Answering inbound calls and emails from customers.
Authorizing refunds or other compensation to customers.
Resolving escalated customer complaints or disputes.
Identifying areas for improvement.
Writing up accurate records of discussions or correspondence with customers.
Coordinating operational activities.
Delegating tasks to junior staff.
Providing feedback to management concerning possible problems or areas of improvement.
Performing any other job duties as assigned by the management.


Company Details

Four Points for Construction & Real Estates Co

Egypt

501-1000 employees

Construction - Industrial Facilities and Infrastructure

N/A

Feb 2012 to Dec 2013 (1 year 10 months)

Education

Bachelor of Commercial Sciences Business Administration Egypt May 2004. in Business Administration

Education Details

Bachelor of Commercial Sciences Business Administration Egypt May 2004.

Business Administration

Suez Canal University, Egypt

C / Good / 65 - 75%

N/A

N/A

Suez Canal University
2000 - 2004

Certifications

Diving course**
Aug 2003

Certificate details

Diving course**

Aug 2003

N/A

N/A

N/A

ADIC

N/A

Training and Courses

Training/Course Details

Customer Care Professional advanced Course with RAYA Group.

Apr 2012

AUDI & VW Middle East

Customer Care Professional advanced Course with AUDI & VW Middle East.

Training/Course Details

Front Office Supervision & Management Course with Coral International Group.

Sep 2006

Coral International Group.

Front Office Supervision & Management Course with Coral International Group.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicAutomotiveAutomotive IndustryBusiness AdministrationConstruction - Industrial Facilities And InfrastructureCreativeCustomer Care Professional Advanced Course With RAYA Group.Customer Handling Relationship BuildingCustomer ServiceCustomer Service SpecialistCustomer Service SupervisorDiving Course**EnglishFront Office Supervision & Management Course With Coral International Group.Handles StressNegotiatorProblem SolverSupportTeam Player

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Customer Handling Relationship building

Customer Handling Relationship building

: Advanced

: Extreme - I love it!

:

More than 7 years

Automotive industry

Automotive industry

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Negotiator, Creative, Problem Solver, Handles Stress, Team Player

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