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SHERIF SABRY ABDALLA

B2B Marketing and Sales professional | Customer Service Expert

Faysal, Suez, Egypt

Work Experience

  • Strategic Marketing ManagerFull Time

    El Nasr Factory for Manufacturing Sodium Silicate and Sulfonic Acid

    Jan 2023 - Apr 2023 -3 months

    Egypt , Giza

    • Job Details:Oversaw preparation of marketing copy, images, videos, emails, and other collateral. Continually maintained and improved company's reputation and positive image in markets served. Devised content strategy to effectively engage target audiences. Coordinated with design and media teams to develop high-quality creative assets. Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits. Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills. Captured new customers by optimizing business strategies and launching products to diversify offerings. Conducted market research to identify new opportunities and target markets. Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors. Improved website visibility through development and implementation of SEO strategies.
  • Marketing ManagerFull Time

    EGYPT GLOBAL SILICATE MEMBER OF KIRAN GLOBAL CHEM LTD

    Sep 2019 - Dec 2022 -3 yrs, 3 months

    Egypt , Suez

    • Job Details:Support Group Head of Marketing/Regional Head of Marketing, to develop, deliver and measure marketing activities to support achievement of business priorities across identified growth markets. Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs. Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization. Expand existing and create new campaigns for identified growth countries defined in strategy and annual plan Input to creation of regional business and service line messaging, client propositions and peer group differentiators to support company's competitive advantage in each market Deliver all activities and campaigns with well-developed and tailored program plans which address business and service line needs across key identified geographies and are measurable Work collaboratively across marketing team and with external agencies and internal functions to ensure effective project and program management is achieved in each geography. Protect and develop awareness of brand in designated regions through all activities and take proactive action and steps to address any deficiencies or risks, including reporting and recommendations Create consistent, fit-for-purpose marketing collateral to support key country requirements. Build world-class team and driving them towards client servicing operational excellence. Review and develop sales methodologies, processes, tools and capabilities aligned to Holding's strategy to deliver sustainable and strong revenue growth. Helping shape and execute updated workflows, processes, procedures and overall efficiency improvements, plus customer service best practices. Understand customer key growth drivers and ensure full-service commitment. Develop innovative ways to create and maintain long term client relationships. Coordinated with general manager on designing effective PR strategy.
  • Regional Team Leader / MENAFull Time

    COLLINSON GROUP

    Jul 2016 - Nov 2018 -2 yrs, 4 months

    South Africa , Cape Town

    • Job Details:To achieve sales for the world's most growing VIP airport lounge services: Priority Pass, Lounge Club and Lounge Key programs. To establish strong relationships with key customer groups and financial institutions, to enhance the company's image. To achieve sales and profit to levels agreed in yearly budget and target plans. To Monitor and report to appropriate company's region staff, local regulatory and legislative proposed and actual changes. To maximize effectiveness of brand management, marketing and local partner sales teams. To develop legacy of leadership for company, international partners and partner VIP airport lounges. Drive positive customer responses to company's brands, professional programs and be responsible for implementation of these programs within MENA region. Delivered exceptional level of service to each customer by listening to concerns and answering questions. Demonstrated respect, friendliness and willingness to help wherever needed. Developed and maintained courteous and effective working relationships. Conducted training and mentored team members to promote productivity and commitment to friendly service. Mentored and guided employees to foster proper completion of assigned duties.
  • Customer Service Representative Team LeadFreelance / Project

    WNS Global services

    Sep 2015 - Apr 2016 -7 months

    South Africa , Cape Town

    • Job Details:Operation UBER/MENA TEAM for both Arabic & English customer support. To Monitor customer service and customer satisfaction through ZENDESK for both Riders and Partner Drivers. Assisted in problem solving and brainstorming solutions to existing concerns within MENA region. Led team of 12 members while providing exceptional customer service. Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values Established open and professional relationships with team members to achieve quick resolutions for various issues Built strong relationships with customers through positive attitude and attentive response. Participated in cross-functional team-building activities. Implemented new working processes to deliver multiple improvements. Initiated timely response to emails, voicemails and written correspondence. Partnered with managers to identify and capitalize on sales trends and brand initiatives. Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Education

    • BSc in Optometry

      The Higher Institute for Optics Technology

      Jan 1996 - Jan 2001 - 5 yr

    • High School - Thanaweya Amma

      Suez secondary High School

      Jan 1996 

    Achievements

    Obtaining the award for one-of-top 5 startup Business projects (Live AndroidTV) during the Africa 2.0 competition activities held in the city of Cape Town, South Africa 2013. A marathon business plan competition in the margin of the World Economic Forum on Africa. Sponsored by the Royal Danish Embassy, the event was a success as it received coverage from over 20 media houses and had in attendance representatives from venture Capital firms, seed investors and business incubators. http://africa2point0.org/web/index.php/en/our-initiatives/startup-africa/133-startup-africa/267-startup-africa-cape-town-2013

    Skills

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    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • Sales and marketing

      COLLINSON GROUP, SOUTH AFRICA·2017
    • Time management and telephonic Etiquette

      EYEQ OPTOMETRIST, SOUTH AFRICA·2010
    • Qualified Optometrist

      South African Qualification authority·2009
    • Marketing

      AL BARAKAT GROUP, SAUDI ARABIA·2004
    • Sales training

      AL BARAKAT GROUP, SAUDI ARABIA·2004
    • Verified Optician

      Saudi health professionals.·2004
    • Verified Optical Dispenser

      Egyptian health professionals.·2001
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