Basic Info

Shehab ElDin Antar

5 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Maintenance Engineer at Oppo Egypt

Experience Details

Maintenance Engineer

Administration, Installation/Maintenance/Repair, Manufacturing/Production

Experienced (Non-Manager)

• Committing to the company strategy and setting KPI’s.
• Updating Oppo phones with required software.
• Replacing and Fitting new parts in Oppo phones.
• Carrying out quality inspections
• Finding and fixing faults in Software and Hardware of company’s phones


Company Details

Oppo Egypt (multinational)

Alexandria, Egypt

501-1000 employees

Telecommunications

www.oppo.com

Dec 2015 to present (1 year)
Senior Service Expert at Vodafone Egypt

Experience Details

Senior Service Expert

Sales/Retail, Customer Service/Support, IT/Software Development

Entry Level

- achieving sales target.
- Presenting professional customer service
- Solve technical problem in phones, covering IPhone and BlackBerry Software, ADSL configurations and troubleshooting.
- Router configuration, detecting and fix WAN, WLAN, LAN problems.
- To be the service ‘knowledge lead’ in-store – help train other staff, and other stores.
- In-store sessions to the customers for new product/service.


Company Details

Vodafone Egypt (multinational)

Alexandria, Egypt

More than 1000 employees

Telecommunications, Retail

http://www.vodafone.com.eg/

Jul 2012 to Dec 2015 (3 years 5 months)
Customer Service Representative at Xceed Contact Center

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

- Receiving calls, Handling Hard calls , Answer the customers inquires
- Determined the customer needs to make him satisfied.
- Doing tasks with team leader to improve the team.


Company Details

Xceed Contact Center

Cairo, Egypt

More then 1000 employees

Telecommunications, Business Services - Other

www.xceedcc.com

Dec 2010 to Jan 2012 (1 year 1 month)

Achievements


i have start work in Vodafone Egypt as Customer Service Agent and got promoted to be Technical Service Expert after 2 years only


i made a research “TEData for the better” Project: that explain important problem in the account and ideas to solve it, and accepted. then got promoted to be Team assistant in one year of work


in Alexandria university i was the Leader of the Graduation Project of my team, and we got High Score comparing with other teams

Education

BSc in quality control

Education Details

BSc

quality control

Academy of specialized studies, Egypt

B / Very Good / 75 - 85%

Bachelor of quality control and quality assurance

N/A

Academy of specialized studies
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

toson high school

Egypt

2005

B / Very Good / 75 - 85%

N/A

toson high school
2005

Certifications

BBSA
Dec 2010

Certificate details

BBSA

Dec 2010

91 out of 100

N/A

N/A

Future Generation Foundation

Basic Business Skills Acquisition (BBSA) Alexandria, Egypt, sponsored by the Future Generation Foundation (FGF)

Certificate details

Customer Service Course

Dec 2010

100 out of 100

N/A

N/A

Dale Carnegie Training

Communication and negotiation Course
Customer Service Course.

Training and Courses

Training/Course Details

Project Managment

Jan 2014

Arab Academy for Science and Technology and Maritime Transport

N/A

Training/Course Details

Marketing Management

Oct 2014

Arab Academy for Science and Technology and Maritime Transport

N/A

Training/Course Details

Organization Behavior

Mar 2014

Arab Academy for Science and Technology and Maritime Transport

N/A

Training/Course Details

English Language

Dec 2010

Berlitz Center

5 Levels of English Conversation and 2 Levels of Business English conversation

Training/Course Details

Personal And Soft Skills

Dec 2010

Dale Carnegie Training

Communication and negotiation Course

Training/Course Details

ICDL

Dec 2010

Berlitz Center

Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing.

Training/Course Details

Principles of Management

Jul 2014

Arab Academy for Science and Technology and Maritime Transport

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationBBSABusiness AdminstartionBusiness DevelopmentBusiness Services - OtherComputerCustomer ExperienceCustomer ServiceCustomer Service CourseCustomer Service RepresentativeCustomer SupportCustomer-orientedEnglishEnglish LanguageFranchisingHandles StressICDLITInstallationInternetInternet Problem SolvingMaintenanceMaintenance EngineerManufacturingMarketingMarketing ManagementMicrosoft OfficeMicrosoft WindowsOperationsOppo EgyptOrganization BehaviorPersonal And Soft SkillsPresenterPrinciples Of ManagementPrinting And Faxing ServicesProblem SolverProductionProject ManagementProject ManagmentQuality ControlReadingRepairRetailSalesSenior Service ExpertSoftware DevelopmentSupportTeam PlayerTechnical AnalysisTechnical SupportTechnologyTelecommunicationsTravelingVodafone Egypt

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

printing and Faxing services

printing and Faxing services

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

3-5 years

Technical Support

Technical Support

: Advanced

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Intermediate

: High

:

Less than 1 year

Project Management

Project Management

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

5-7 years

internet problem Solving

internet problem Solving

: Expert

: Extreme - I love it!

:

1-3 years

Customer Experience

Customer Experience

: Expert

: Extreme - I love it!

:

3-5 years

Franchising

Franchising

: Advanced

: High

:

3-5 years

Technical Analysis

Technical Analysis

: Advanced

: Extreme - I love it!

:

1-3 years

Business Adminstartion

Business Adminstartion

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Presenter, Customer-oriented, Problem Solver, Handles Stress, Team Player

Online Presence

https://www.linkedin.com/profile/view?id=358228175&trk=spm_pichttps://www.facebook.com/shehab.antar

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