Basic Info

Ammar Sharshera

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Contact center representative at Teleperformance

Experience Details

Contact center representative

Customer Service/Support

Entry Level

N/A


Company Details

Teleperformance

Cairo, Egypt

More than 1000 employees

Consumer Services

www.teleperformance.com

Jan 2017 to present (7 months)
Travel Expedia at Expedia

Experience Details

Travel Expedia

Tourism/Travel

Entry Level

I'm responsible for responding to customer's inquires regarding new booking, cancellation or changing any of their bookings.


Company Details

Expedia

Egypt

More than 1000 employees

Travel and Tourism

www.expedia.ca

Jul 2017 to present (1 month)
Team Leader at Not Courses

Experience Details

Team Leader

Operations/Management, Administration

Experienced (Non-Manager)

- leading the team to achieve particular outcomes .
- Train the new employees.
- Maintaining the professionalism within the branch.
- Presentation skills Arabic and English.
- Solve customer problems.
- Negotiation skills .
- Deal with different customers from different backgrounds.


Company Details

Not Courses

Dakahlia, Egypt

101-500 employees

Education

www.notcourses.com

Oct 2015 to Jun 2016 (8 months)
Business administrator at Not Courses

Experience Details

Business administrator

Administration, Operations/Management

Entry Level

*Presentations for new customers.
*Dealing with students and solve their problems.
*Communication skills.
*Negotiation skills.
*Committing to deadlines.


Company Details

Not Courses

Dakahlia, Egypt

101-500 employees

Education

www.notcourses.com

Sep 2015 to Oct 2015 (1 month)
Computer teacher at Mansoura college international schools

Experience Details

Computer teacher

Education/Teaching

Entry Level

N/A


Company Details

Mansoura college international schools

Dakahlia, Egypt

101-500 employees

Education

N/A

Feb 2015 to May 2015 (3 months)
Marketing Exective at Knowledge Village

Experience Details

Marketing Exective

Marketing/PR/Advertising , Sales/Retail

Entry Level

*Outdoor Marketing.
*Communication and Negotiation skills.


Company Details

Knowledge Village

Egypt

1-10 employees

Education

N/A

Jan 2012 to May 2012 (4 months)
Wedding Planner at Flower Shop

Experience Details

Wedding Planner

Creative/Design/Art

Experienced (Non-Manager)

*Plan weddings for customers .


Company Details

Flower Shop

Saudi Arabia

1-10 employees

Consumer Services , Fine Art , Arts and Crafts

N/A

Jun 2011 to Sep 2011 (3 months)
Customer Service Represintitive (intern) at Mobiley

Experience Details

Customer Service Represintitive (intern)

Marketing/PR/Advertising

Entry Level

N/A


Company Details

Mobiley

Saudi Arabia

More than 1000 employees

Telecommunications

N/A

Jun 2010 to Sep 2010 (3 months)
Photoshop designer (intern) at Advertising Company

Experience Details

Photoshop designer (intern)

Creative/Design/Art

Entry Level

N/A


Company Details

Advertising Company

Saudi Arabia

N/A

Marketing and Advertising, Marketing and Advertising

N/A

Feb 2010 to Mar 2010 (1 month)

Achievements


I have received a thank you call from a customer, she mentioned that i was so helpful and patient which I resolved her concern in a professional way.


I have achievements in Lemasr Charity.

Education

Bachelor's Degree in Computer Science

Education Details

Bachelor's Degree

Computer Science

misr higher institute for commerce and computers, Egypt

B / Very Good / 75 - 85%

N/A

N/A

misr higher institute for commerce and computers
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

king khaled high school

Saudi Arabia

2008

A / Excellent / 85 -100%

N/A

king khaled high school
2008

Certifications

Certificate details

Marketing in a digital world

Mar 2017

77.0 % out of 100%

https://www.coursera.org/account/accomplishments/certificate/6NLYDMQ7KZ9T

N/A

University of Illinois at Urbana-Champaign on Coursera

Marketing in a Digital World

Grade Achieved: 77.0%

Completed by Ammar Sharshera on March 6, 2017

4 weeks of study, 6-8 hours/week

Aric Rindfleisch

University of Illinois at Urbana-Champaign

Certificate details

Digital Analytics for Marketing Professionals: Marketing Analytics in Theory

Apr 2017

91.3 % out of 100 %

https://www.coursera.org/account/accomplishments/certificate/6HY2CY4ZXL9X

N/A

University of Illinois at Urbana-Champaign on Coursera

Completed by Ammar Sharshera on April 2, 2017
4 weeks of study, 8-10 hours/week
Kevin Hartman
University of Illinois at Urbana-Champaign

Certificate details

Marketing Analytics in Practice

Apr 2017

91.3 % out of 100 %

https://www.coursera.org/account/accomplishments/certificate/DV4Y2KJQUSN6

N/A

University of Illinois at Urbana-Champaign on Coursera

Completed by Ammar Sharshera on April 24, 2017
4 weeks of study, 8-10 hours/week
Kevin Hartman
University of Illinois at Urbana-Champaign

Certificate details

Digital Marketing Channels the landscape

May 2017

89.6 out of 100

https://www.coursera.org/account/accomplishments/certificate/ARLZBFKUUEXF

ARLZBFKUUEXF

University of Illinois at Urbana-Champaign

N/A

Certificate details

Digital Marketing Channels: Planning

Jun 2017

90.1 out of 100

https://www.coursera.org/account/accomplishments/certificate/TR9G56AQ2PCX

TR9G56AQ2PCX

University of Illinois at Urbana-Champaign

N/A

Training and Courses

Training/Course Details

Communication skills

Oct 2016

Information technology institiute

N/A

Training/Course Details

Presentation Skills

Dec 2016

Information technology institiute

N/A

Training/Course Details

Presentation Skills

Apr 2017

Teleperformance

Presentation knowledge Presentation skills Presentation practice

Training/Course Details

Leadership

Dec 2016

Information Technology Institute

N/A

This profile is fresh!
Last update 9 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAdobe PhotoshopAnalyticalArabicArduinoArts And CraftsBusiness AdministrationBusiness AdministratorBusiness DevelopmentCSSCommunicationCommunication SkillsComputer ScienceComputer TeacherConsumer ServicesContact Center RepresentativeCreativeCustomer ServiceCustomer Service RepresintitiveDesignDigital Analytics For Marketing Professionals: Marketing Analytics In TheoryDigital MarketingDigital Marketing Channels The LandscapeDigital Marketing Channels: PlanningEducationEnglishFine ArtHTMLHard WorkerLeadershipLearningManagementManagmentMarketingMarketing Analytics In PracticeMarketing And AdvertisingMarketing ExectiveMarketing In A Digital WorldMicrosoft OfficeNegotiatorPHPPhotoshop DesignerPresentation SkillsPresenterRadio AnnouncerReadingRetailSalesSocialSupportSurfing The InternetTeachingTeam LeaderTelecommunicationsTourismTravelTravel And TourismTravel ExpediaWalkingWedding PlannerWorking Out

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

Less than 1 year

Arduino

Arduino

: Advanced

: Extreme - I love it!

:

Less than 1 year

HTML

HTML

: Intermediate

: High

:

Less than 1 year

CSS

CSS

: Intermediate

: High

:

Less than 1 year

PHP

PHP

: Intermediate

: Medium

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

Less than 1 year

C

C

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Marketing

Marketing

: Expert

: Extreme - I love it!

:

1-3 years

Teaching

Teaching

: Advanced

: Extreme - I love it!

:

Less than 1 year

Business Administration

Business Administration

: Advanced

: Extreme - I love it!

:

Less than 1 year

Radio Announcer

Radio Announcer

: Advanced

: Extreme - I love it!

:

Less than 1 year

Managment

Managment

: Advanced

: Extreme - I love it!

:

Less than 1 year

Digital Marketing

Digital Marketing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Hard worker, Negotiator, Presenter, Social

Online Presence

https://www.linkedin.com/in/ammar-sharshera-29420a78?trk=nav_responsive_tab_profilewww.facebook.com/sharshira

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