Basic Info

Shaimaa Roshdy

10 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Coordinator at Ultra Dental Care

Experience Details

HR Coordinator

Human Resources

Experienced (Non-Manager)

1. Provide support to supervisors and staff to develop the skills and capabilities of staff.
 Ensure that accurate job descriptions are in place.
 Provide advice and assistance with writing job descriptions.
 Provide advice and assistance when conducting staff performance evaluations.
 Identify training and development opportunities.
 Organize staff training sessions, workshops and activities Provide advice and assistance in developing human resource plans.
 Provide staff orientations.
 Access funding for training and write proposals.

2. Monitor staff performance and attendance activities.
 Monitor daily attendance.
 Investigate and understand causes for staff absences.
 Provide basic counseling to staff that have performance related obstacles.
 Provide advice and recommendations on disciplinary actions.
 Inform affected staff or residents of unexpected absences from work and Coordinate actions ensuring the continuity of services such as cancellation of events and locating keys.

3. Coordinate staff recruitment and selection process in order to ensure a timely organized
And comprehensive procedure is used to hire staff.
 Provide advice and assistance to supervisors on staff recruitment.
 Prepare notices and advertisements for vacant staff positions.
 Schedule and organize interviews.
 Participate in applicant interviews.
 Inform unsuccessful applicants.
 Conduct exit interviews.

4. Provide information and assistance to staff, supervisors and Council on human resource
And work related issues.
 Develop and implement a human resources plan and personnel management policies Provide advice and assistance to staff and management on pay and benefits systems.
 Research and monitor human resource systems in other organizations within the community.
 Explain employment standards and legislation such as workers compensation, labour Standards and Fair Practice Act.
 Organize the transitional provisions of employee compensation, pay and benefits.


Company Details

Ultra Dental Care

6 of october city, Egypt

11-50 employees

Healthcare and Medical Services

N/A

May 2013 to present (3 years 7 months)
 Enterprise Account Manager at Vodafone

Experience Details

 Enterprise Account Manager

Customer Service/Support

Experienced (Non-Manager)

 Passion& positive about my company.
 Put customer first& put the interest of the business above other interests.
 Respect individuals& appreciate diversity in order to be better.
 Think about new ideas which make customers more satisfy.
 Say what I do& do what I say.
 Very professional in solving& handling customer's hard calls.
 Achieve top performance in order to save the service level in a good way.
 Ability to work with team work& high ability of communication with others.
 Computer skills& typing.
 Responsible for the enterprise account's requests& problems as an account angle in the SME department from June 2010 to Nov 2011.
 Act as team leader for the new call center employee.
 Train the call center employee for any new services or plans to provide the customers with the full& right information.


Company Details

Vodafone (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2007 to Nov 2011 (4 years 9 months)

Achievements


Leading my team to be the best team 2013.

Education

Bachelor's Degree in faculty of commerce

Education Details

Bachelor's Degree

faculty of commerce

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

fadel modern school

Egypt

2000

A / Excellent / 85 -100%

N/A

fadel modern school
2000

Certifications

General English
Aug 2006

Certificate details

General English

Aug 2006

N/A

N/A

N/A

AUC

N/A

HRM Diploma
Oct 2013

Certificate details

HRM Diploma

Oct 2013

N/A

N/A

N/A

N/A

HR consultant
Jan 2014

Certificate details

HR consultant

Jan 2014

N/A

N/A

N/A

N/A

Mini MBA
Oct 2015

Certificate details

Mini MBA

Oct 2015

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Mini MBA

Oct 2015

Egyption culture center

N/A

Training/Course Details

Human Resources Management Diploma

Oct 2013

Governors for training& consulting and Native Egyptians training& counselling solutions

N/A

Training/Course Details

advanced level in General English

Feb 2006

American university in Cairo

N/A

Training/Course Details

Internal Audit

Aug 2005

Khalda petroleum company

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

? Enterprise Account Manager? Reading Novels& PoetryAdvanced Level In General EnglishArabicBascketballBusiness-orientedCommunicatorComputer Introduction, Windows XP, Word 2003, Excel 2003, Power Point 2003, Access 2003, Internet, And Accounting& Financial Management- Business Administration.Customer ServiceEnglishFaculty Of CommerceGeneral EnglishHR ConsultantHR CoordinatorHRM DiplomaHard WorkerHealthcare And Medical ServicesHuman ResourcesHuman Resources (HR)Human Resources Management DiplomaHuman ResouresInternal AuditLearning New TechnologyMini MBAOffice ManagerProblem SolverSpending A Day In An Open AreaSupportTeam PlayerTelecommunicationsVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Computer Introduction, Windows XP, Word 2003, Excel 2003, Power Point 2003, Access 2003, Internet, and Accounting& Financial Management- Business Administration.

Computer Introduction, Windows XP, Word 2003, Excel 2003, Power Point 2003, Access 2003, Internet, and Accounting& Financial Management- Business Administration.

: Advanced

: High

:

More than 7 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer service

Customer service

: Expert

: Extreme - I love it!

:

More than 7 years

Office Manager

Office Manager

: Advanced

: Extreme - I love it!

:

1-3 years

Human resoures

Human resoures

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Business-oriented, Communicator, Hard worker, Problem Solver, Team Player

Online Presence

https://www.facebook.com/shaimaa.roshdy

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