Basic Info

Shaimaa belal

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Remote Technical Support IBN at IBM Egypt

Experience Details

Remote Technical Support IBN

Customer Service/Support

Experienced (Non-Manager)

solving customer issues faced through the Power Systems and Servers in the software AIX Level 2 Technical Support via mail and phone.


Company Details

IBM Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services

www.ibm.com

Jun 2014 to Apr 2016 (1 year 10 months)
Functional Software Tester at SQS Egypt

Experience Details

Functional Software Tester

IT/Software Development

Experienced (Non-Manager)

testing software features through HP Quality Center and TOSCA before delivering the software to the client.


Company Details

SQS Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services

www.sqs.com

Mar 2013 to Jun 2014 (1 year 3 months)
Call Center Advisor German Department at Vodafone International Services

Experience Details

Call Center Advisor German Department

Customer Service/Support

Experienced (Non-Manager)

Support the Vodafone GE (Germany) / Support customers issue regarding Vodafone Pre- paid product ( Callya) from Jun 2009 till Jan 2012

Supporting the postpaid customer from Jan 2012 till now


Company Details

Vodafone International Services

6th of October City, Egypt

N/A

Telecommunications

www.vodafone.com.eg

Jun 2009 to Mar 2013 (3 years 9 months)

Education

BA in German Literrature and Linguistics

Education Details

BA

German Literrature and Linguistics, Attended an economics and project management course in Germany for 45 days

Cairo University, Egypt

B / Very Good / 75 - 85%

Linguistics , Literature, Historiography of Language, Semantics, Literature trends in tfhe different period of times

Applied for the masters in August 2012

Cairo University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Deutsche Schule der Borromaerinnen / German School in Bab el Louq

Egypt

2005

A / Excellent / 85 -100%

Certificate Type: Thanaweya Amma + The German Sprachdiplom / German language Diploma

Deutsche Schule der Borromaerinnen / German School in Bab el Louq
2005

Certifications

ISTQB
Dec 2014

Certificate details

ISTQB

Dec 2014

N/A

N/A

N/A

ESTQB

International Software Testing qualification Board Fundamental level

Training and Courses

Training/Course Details

Project Moanagment

Jul 2004

Siemens LtD in Mohandeseen

This training was sat as a main goal of my graduation from School / It was just 15 days

Training/Course Details

Marketing and Project Management

Jul 2008

Hochschule Bremen in Germanz

This course was a scholarship from cairo University and the DAAD. It last 45 days.

This profile is outdated!
Last update more than 7 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicAttended An Economics And Project Management Course In Germany For 45 DaysCall Center Advisor German DepartmentCustomer CareCustomer ServiceDetails-orientedEnglishFunctional Software TesterGermanGerman Literrature And LinguisticsHard WorkerIBM EgyptISTQBITInformation Technology ServicesInteractiveMarketing And Project ManagementMicrosoft OfficeMusicPoetryProblem SolverProject MoanagmentRemote Technical Support IBNSQS EgyptSoftware DevelopmentSupportSwimmingTeacherTeam PlayerTelecommunications

Self-assesed Skills

Languages

German

German

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

Less than 1 year

Fields of Expertise

Customer care

Customer care

: Expert

: High

:

3-5 years

Teacher

Teacher

: Advanced

: High

:

1-3 years

Key Skills

Hard worker, Problem Solver, Details-oriented, Interactive, Team Player

Online Presence

http://www.facebook.com/ShaimaaAbdElFattahshaimaa_belal@hotmail.com

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