Shaimaa Fouad

Sales Associate

• Job Details:Assisted customers in selecting suitable electrical appliances, ensuring their needs and preferences were met. Explained product features, specifications, and warranties to help customers make informed purchasing decisions. Processed sales transactions efficiently, including cash and electronic payments. Upsold and cross-sold electrical products by recommending complementary items.

Sales & Customer Service Representative

• Job Details:Provided exceptional customer service by resolving inquiries, complaints, and technical issues in a timely manner. Promoted Etisalat products and services, including mobile plans and internet packages, to meet customers' needs. Managed customer accounts, processed requests, and ensured accurate data entry to maintain service quality. Achieved sales targets by upselling and cross-selling additional services and products.