SA
Shaikh Asif
Senior Representative, Operations (Sr. Advisor I, Technical Support) at Concentrix
IndiaWork Experience
Senior Representative, Operations (Sr. Advisor I, Technical Support)
Concentrix
Aug 2023 - Present -1 yr, 10 months
India
- Job Details:Provided advanced technical support, solving complex customer issues efficiently. Ensured high-quality resolutions while meeting stringent SLA requirements. Partnered closely with customers to deliver proactive updates and ensure satisfaction. Mentored junior team members, driving skill enhancement and knowledge sharing. Maintained operational excellence by optimizing issue management processes.
Merchant Experience Advisor - Helpdesk
MSwipe Technologies Private Limited
Jul 2022 - Mar 2023 -8 months
India
- Job Details:Delivered technical support for merchant queries related to company products and services. Diagnosed and resolved technical issues, ensuring high merchant satisfaction. Adhered to company guidelines while troubleshooting merchant concerns.
Customer Relationship Officer (CRO)
Bharti Airtel Services Ltd.
Nov 2021 - May 2022 -6 months
India
- Job Details:Managed customer queries via phone and email, ensuring timely resolutions. Built strong relationships with customers to enhance service satisfaction.
Madani Developers Pvt. Ltd.
May 2018 - Sep 2021 -3 yrs, 4 months
India
- Job Details:Communicated with clients to understand and fulfill their needs. Maintained detailed records of customer interactions and feedback. Delivered professional presentations and reports using MS Office tools.
Education
Bachelor's Degree
Sabarmati UniversityBachelor's Degree in Remote Infrastructure Management
aptechBachelor's Degree
Mumbai UniversityBachelor's Degree
Mumbai University
Skills
- Proficient in hardware & networking
- Operating systems: Windows NT/2000/95/XP
- Applications: Microsoft Excel, MS Office Suite
- Expertise in troubleshooting and system diagnostics
- Advanced troubleshooting and problem-solving
- Leadership and team mentoring
- time management and organizational skills
- Excellent Customer Relationship Management
- Adaptability and accountability in dynamic environments
- Quality Assurance and Process Improvement