Shaikh Asif

Senior Representative, Operations (Sr. Advisor I, Technical Support) at Concentrix

India

Concentrix

Aug 2023 - Present -1 yr, 10 months

India

Job Details:Provided advanced technical support, solving complex customer issues efficiently. Ensured high-quality resolutions while meeting stringent SLA requirements. Partnered closely with customers to deliver proactive updates and ensure satisfaction. Mentored junior team members, driving skill enhancement and knowledge sharing. Maintained operational excellence by optimizing issue management processes.

MSwipe Technologies Private Limited

Jul 2022 - Mar 2023 -8 months

India

Job Details:Delivered technical support for merchant queries related to company products and services. Diagnosed and resolved technical issues, ensuring high merchant satisfaction. Adhered to company guidelines while troubleshooting merchant concerns.

Bharti Airtel Services Ltd.

Nov 2021 - May 2022 -6 months

India

Job Details:Managed customer queries via phone and email, ensuring timely resolutions. Built strong relationships with customers to enhance service satisfaction.

Madani Developers Pvt. Ltd.

May 2018 - Sep 2021 -3 yrs, 4 months

India

Job Details:Communicated with clients to understand and fulfill their needs. Maintained detailed records of customer interactions and feedback. Delivered professional presentations and reports using MS Office tools.