Fayaz Basha Basha Shaik

IT Project ManagerFull Time

• Job Details:Using Software’s SharePoint platform, Primavera P6, MS Project, MS Visio. RESPONSBIL FOR FUNCTIONS • Presents projects for management approval, approves overall solution, designs and cost estimates for projects. Monitors project status to assure adherence to cost, quality and schedule. • Determines operational objectives and priorities for one or more work groups. • Prepares and administers cost center budgets. • Key contributor to long-range planning for the department and defined input to strategic planning for the IT Operations function. • On a regular basis, interfaces with senior management and executive levels on matters concerning several functional areas, business units and customers. • Prepares and maintains job descriptions for positions that report to team members • Writes and conducts employee performance reviews and provides ongoing performance feedback. Approves salary increases. Makes hiring decisions. • Regularly interacts with IT senior management and business unit/customer executives to resolve critical issues relating to project and operational requirements. • Implements strategic policies by leveraging best practice frameworks, methods, techniques and evaluation criteria for obtaining results. • Drive Service Desk Supervisor and EOC(Enterprise Operation Center) Supervisor • Plan, Organize, Schedule and Mange the day to day technical operations, which encompasses all troubleshooting and customer service issues. • Lead, Manage, Develop, Train and review performance of staff as required. • Ensure all employee issues and concerns are addressed in a timely manner, encourage involvement from all staff and foster a positive team environment • Measure, monitor and maintain customer service and satisfaction • Foster good customer relations and service at all times • Manage and Schedule training and development for all the technical support team i.e. new equipment, skills enhancement etc. • Manage, monitor and maintain the knowledge database and the corporate Service Desk functionalities; tracking tickets issued, outstanding, completion time etc. • Manage, follow-up and maintain all service contracts/agreements and warranties • Develop and maintain Technical Support policies, procedures and processes, as required • Manage IT equipment and service parts inventory • Manage, follow-up and maintain all service contracts/agreements and warranties • Perform other duties assigned by management

Operations Team Leader/SharePoint Administrator/Application EngineerFull Time

• Job Details:Responsibility’s As an Operations Team Leader • Supervising Operations team in day to day activities • Attending weekly CAB meeting to be discuss for changes (RFC) • Preparing weekly report of all infrastructure availability (Network, Systems, Applications) • Dispatching ITSM tickets within operations team and escalating to production if it’s required • Organize weekly meeting with Operation Team to discuss about the concerns, issues and escalations • Recording Over Time and Excuses • Handling assigning day to day activities by management As SharePoint Administrator/Application Support Engineer • Working in ITIL framework with ITSM (HP Ticketing tool), handling Incidents, Quotes, and Change Management. • Troubleshoots User and Business users concerns and facilitates resolution of problems by Operating and maintaining molecular technology platforms and techniques. • Managing SharePoint server farms in both the local intranet and external internet zones in CMA. • Monitoring and optimizes servers.. • Resolving SharePoint issues in Health Analyzer. • Managing SharePoint complete central administration. • Configuration and Publishing Web Parts, Site Collections, Content Deployment, InfoPath Forms, Excel Services, Business Data Catalogs, Site Columns, Content Types, Authorizations, Workflows, Advanced Search, Master pages and Content pages, Search settings. • Working on out of the box including list & libraries configuration, sites, pages configuration & Workflows. • Support to User create their own department pages, list, libraries and resolving issue. • Assign permissions on SharePoint, Documentum, IRM and Oracle E-Solutions, E-Services. • Taking SQL DB backup whenever its require. • Working with monitoring tools, assess and interprets the logical and physical requirements of systems and applications in relation to hardware, software and operational needs. • Able to leverage scripting through PowerShell, VB script and batch to automate processes. • Design, development and support of client and server technology infrastructure, hardware, software and office systems. • Implements and performs on-going maintenance of servers on all technology platforms. • Installs, configures, and maintains SharePoint servers, including web servers, in support of business processing requirements. Performs software installations and upgrades to operating systems and layered software packages. • Schedules installations and upgrades and maintains them in accordance with IT policies and procedures. • Communicates with the appropriate architecture groups to ensure that a unified direction is in place and is being followed. As System Engineer Responsibilities (Backup) • IIS, Network and System troubleshooting. • Working on Active Directory, Exchange Server, FIM (Forefront Identity Manager) and SCCM (System Center Configuration Management). • VM ware Managing and Managing NLB and Troubleshooting windows Event Log errors. • Patch Download Installation of Windows and SharePoint for every Quarter on all Application Servers. • Grant permission to Users and Groups on Share Folders as requested. • Working on Exchange server as doing troubleshooting with Emails and User issues. • Controlling mailbox. • Administered servers and server clusters – Managed system back-up, database and restored protocols. • Performed network QA test, executed system analysis and troubleshooting in order to resolve problems on servers, workstations and other network devices. • Monitored the network performance regularly to improve performance and functionality. • Operating VMWare servers & BTO (Build to Order) Server and SolarWind. • Operating SAS (SafeNet Authentication Service), troubleshooting and providing Logs. • Basic knowledge in the area of Networking (TCP/IP, LAN, WAN, GAN)

Project Manager (SharePoint Portals)Full Time

• Job Details:Using Software’s SharePoint platform, MS Project, MS Visio. Responsibility’s • Manage and controlling the scope of the project • work closely with the programmer manager and project managers • Responsible for managing operations project teams focusing on the technology of the project and working within the constraints of scope, quality, time, and cost, and within established project policies and guidelines, to specific product and contribute specific results towards the overall project effort. • Manage and assure on time operational project role out as per business demand and as per agreed planes including operations readiness from all operations aspects (launch requirements, onboarding recruitment, communication matrix, support plan and issue categorization, establish channel with customer, ). • Manage and assure vendor and other parties delivery in relation to the project under execution. • Manage with development team lead to allocate as required. • Assure existence of clear communicated scope. • Communication with procurement and vendors for outsourced activities. • Manage engaged vendors for outsourced activities and related planes. • Represent operations in program /project meetings and including when stakeholders needed. • Ensure product issues are reported and resolved. • Coordinate work with other project teams including product assurance activities.