Basic Info

Shahdan farahat

5 years

Giza Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Local Judge at Microsoft Lab in Egypt

Experience Details

Local Judge

IT/Software Development

Entry Level

* Revise the data that produced by the developer and check its quality if it meets the guidelines or not
* Prepare the data that the developer will use to do the machine learning
* check the bing maps accuracy and if the matched entity is the closest to the user or not
* check if the user's query has a directory intent or not
* joined the Toronto International project that generates the microsoft virtual agent


Company Details

Microsoft Lab in Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Computer Software

N/A

Aug 2013 to present (3 years 4 months)
Dr. Sherif Waly Personal assistant at Pharma MIx

Experience Details

Dr. Sherif Waly Personal assistant

Administration

Experienced (Non-Manager)

* Writing emails, transcribing notes, faxing, copying, and creating spreadsheets or printing documents
* Scheduling meetings, travel plans, billing.
* Following up the meetings schedules
* answering phone calls, taking notes.
* Translating Texts , Powerpoints Presentations.
* Reading Reports and Briefing them in highlighted summary.
* Office Manager and resposible for the daily expenses (petty cash)


Company Details

Pharma MIx

Cairo, Egypt

101-500 employees

Pharmaceuticals

N/A

Nov 2015 to Mar 2016 (4 months)
Customer Service Representative ( high value customers) at Orange

Experience Details

Customer Service Representative ( high value customers)

Customer Service/Support

Entry Level

1- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
2- Provide pricing information to customers
3- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
4- Provide information on daily deals and discounts
5- Handle and resolve customers’ complaints


Company Details

Orange (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jun 2013 to Aug 2013 (2 months)
E-learning Website admin at Baby Garden Language School

Experience Details

E-learning Website admin

IT/Software Development, Administration

Manager

1- Collect daily lessons for all grades , the events' photos , the school news.
2 - Data entry Job to enter the data online on the website.
3- File all the data after entering it.
4- maintain the connecting link between the parents and the school and maintain their relationship
5-enter the daily reports of attendance and absence for all students


Company Details

Baby Garden Language School

Cairo, Egypt

101-500 employees

Education

N/A

Sep 2012 to Jun 2013 (9 months)
Sales Representative Credit Cards at Citibank

Experience Details

Sales Representative Credit Cards

Sales/Retail

Entry Level

• Provide direct customer services by informing them of products and services
• Research sources in order to develop new business connections
• Make calls to prospective clients and inform them about new products and deals
• Handle and resolve customers’ complaints
• Explain products’ value and capabilities to customers


Company Details

Citibank (multinational)

Cairo, Egypt

More than 1000 employees

Banking

N/A

Apr 2011 to Jun 2011 (2 months)

Education

Bachelor's Degree in accounting english section

Education Details

Bachelor's Degree

accounting english section, Commerce

Benha University, Egypt

C / Good / 65 - 75%

N/A

N/A

Benha University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elsadat Exprimental Language Scool

Egypt

2006

A / Excellent / 85 -100%

N/A

Elsadat Exprimental Language Scool
2006

Certifications

Certificate details

Marketing Diploma (RITI)

Oct 2016

N/A

N/A

N/A

RITI

Marketing Diploma
Marketing Strategy and principals
CRM
Digital marketing
Marketing Research
IMC

Training and Courses

Training/Course Details

Marketing Diploma

Sep 2016

RITI

1- Marketing Strategy 2- Marketing Plan 3- Customer Relationship Management CRM 4- E-Marketing 5- Integrated Marketing communication 6- Marketing research

This profile is fresh!
Last update 9 days ago.

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Profile Skills and Keywords

Accounting English SectionAdaptiveAdministrationArabicBankingBusiness DevelopmentCitibankCommerceComputer SoftwareCreativeCustomer ServiceCustomer Service Representative ( High Value Customers)Data CollectorDr. Sherif Waly Personal AssistantE-learning Website AdminEducationEnglishFlexibleHandles StressHard WorkerITInternet ResearchInternet SearchLocal JudgeMarketing DiplomaMarketing Diploma (RITI)Microsoft ExcelMicrosoft Lab In EgyptMicrosoft WindowsMicrosoft WordOrangePharmaceuticalsPhotographyResearchRetailSalesSales Representative Credit CardsSoftware DevelopmentSupportTeam PlayerTelecommunicationsWindows Movie Maker

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: High

:

3-5 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

3-5 years

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

3-5 years

Photography

Photography

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Windows Movie Maker

Windows Movie Maker

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

3-5 years

Fields of Expertise

administration

administration

: Expert

: Extreme - I love it!

:

3-5 years

research

research

: Expert

: Extreme - I love it!

:

3-5 years

sales

sales

: Advanced

: High

:

3-5 years

Data Collector

Data Collector

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Hard worker, Creative, Flexible / Adaptive, Handles Stress, Team Player

Online Presence

https://eg.linkedin.com/in/shahdan-hassan-09084b96https://www.facebook.com/shahdan.hassan.5

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