Basic Info

Shady Ahmed

10 years

Dubai, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Call Center Agent at Roads and Transport Authority

Experience Details

Call Center Agent

Customer Service/Support

Entry Level

• Receive phone calls from clients to clarify and explain our services and make taxi booking in all the areas inside Dubai.
• Contact drivers to follow up reservations for their vehicles.
• Achieve the target (arrive the vehicle to the client at the target time) and offer the best call center.
• Contact the company's existing customers to evaluate of service provided.


Company Details

Roads and Transport Authority

Dubai, United Arab Emirates

More than 1000 employees

Transportation

www.rta.ae

Feb 2017 to present (11 months)
Salesman & Customer Service at Nine West

Experience Details

Salesman & Customer Service

Sales/Retail

Experienced (Non-Manager)

• Promote products to customers and manage team to achieve the store monthly target.
• Managing cash and payment systems in accordance with company procedures and policies.
• Maximizing sales performance through delivering an exceptional customer experience.
• Help in visual merchandising on a daily and weekly basis.
• Prepare the weekly and monthly store reports.


Company Details

Nine West (multinational)

Cairo, Egypt

101-500 employees

Retail

www.ninewest.com

Aug 2015 to Nov 2016 (1 year 3 months)
Telesales & Call Center Agent at Arabian Shopping Network

Experience Details

Telesales & Call Center Agent

Customer Service/Support

Entry Level

• Receive phone calls from clients to clarify and explain our products which displayed at our promotional TV channels.
• Contact the company's existing customers to apply the latest our offerings and our products.
• Achieve the monthly target and offer the best call center.
• Using the stock management system to log, check, locate and move stock both in and out of the store.
• Responsible for the daily management for call center till in the absence of the senior members.


Company Details

Arabian Shopping Network

Dubai, United Arab Emirates

51-100 employees

Retail

N/A

Aug 2014 to Aug 2015 (1 year)
Salesman & Customer Service at Charles & Keith

Experience Details

Salesman & Customer Service

Sales/Retail

Experienced (Non-Manager)

• Promote products to customers and manage team to achieve the store monthly target.
• Managing cash and payment systems in accordance with company procedures and policies.
• Maximizing sales performance through delivering an exceptional customer experience.
• Help in visual merchandising on a daily and weekly basis.
• Prepare the weekly and monthly store reports.


Company Details

Charles & Keith (multinational)

Cairo, Egypt

501-1000 employees

Retail

www.charleskeith.com

Jun 2011 to Aug 2014 (3 years 2 months)
Salesman & Customer Service at Etisalat

Experience Details

Salesman & Customer Service

Sales/Retail

Experienced (Non-Manager)

• Achieve the monthly target by offering products and services to customers.
• Solve the customer`s complaints and build relation with them to inform them about new products and offers.
• Handle the cash and all the sales transactions and contracts.
• Prepare the daily, weekly, and monthly reports.
• Suggest new products and promotions to the management.


Company Details

Etisalat (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications

www.etisalat.eg

May 2008 to Jun 2011 (3 years 1 month)
Salesman & Customer Service at Arab Radio and Television Network

Experience Details

Salesman & Customer Service

Sales/Retail

Experienced (Non-Manager)

• Achieve the monthly target by offering services to customers.
• Solve the customer`s complaints and build relation with them to inform them about new offers.
• Handle the cash and all the sales transactions and contracts.
• Prepare the daily, weekly, and monthly reports.



Company Details

Arab Radio and Television Network

Cairo, Egypt

501-1000 employees

Media Production

www.artonline.tv

Jul 2005 to May 2008 (2 years 10 months)

Achievements


Upgrading the team and get the first place after the third place through an integrated team and under the guidance of the team leader during the three months of hard work and then work on maintaining the level and work on development and innovation


Obtain the employee's ideal certificate for the month for more than one month and achieve the highest sales in more than one branch of the company


Education

Bachelor of commerce in Accounting

Education Details

Bachelor of commerce

Accounting

Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Helwan University
2002 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ali Mobark

Egypt

2002

A / Excellent / 85 -100%

N/A

Ali Mobark
2002

Certifications

Certificate details

Sales & Customer Service

Jun 2006

85 out of 100

N/A

N/A

IMI

How to use your skills and knowledge to give the best level of customer service through which to increase sales and provide after sales service

Training and Courses

Training/Course Details

Sales and customer service

May 2006

IMI

N/A

Excel at IMI
Jul 2006

Training/Course Details

Excel

Jul 2006

IMI

N/A

Jobseeker photo

Profile Skills and Keywords

AccountingArabicBusiness DevelopmentCall CenterCall Center AgentCharles & KeithCustomer ServiceEnglishEtisalatExcelExcellHard WorkerLeaderMedia ProductionMicrosoft WordMusicNine WestOrganizerPlaying FootballProblem SolverReadingRetailSalesSales & Customer ServiceSales And Customer ServiceSalesman & Customer ServiceSupportTeam PlayerTelecommunicationsTelesalesTelesales & Call Center AgentTransportation

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Fluent

: Advanced

: Advanced

Tools and Technologies

Excell

Excell

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Call Center

Call Center

: Expert

: Extreme - I love it!

:

1-3 years

Telesales

Telesales

: Expert

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Expert

: Extreme - I love it!

:

More than 7 years

Customer service

Customer service

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Hard worker, Organizer, Problem Solver, Team Player

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