Basic Info

Shady Salem

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Support Specialist at Sykes Enterprises

Experience Details

Customer Support Specialist

Customer Service/Support

Entry Level

Handling new ticket requests and sending back required information.
Activating the correct engineers to support customers, and follow up till customer's issue is resolved.


Company Details

Sykes Enterprises (multinational)

Cairo, Egypt

101-500 employees

Business Services - Other

http://www.sykes.com

Jul 2013 to present (3 years 6 months)
Financial Advisor at BLOM Bank Group

Experience Details

Financial Advisor

Accounting/Finance

Experienced (Non-Manager)

Help clients choose the financial products and services that best meet their current and future needs.
Advise clients on the right investments, savings, pensions, mortgages or insurance products.


Company Details

BLOM Bank Group (multinational)

Cairo, Egypt

501-1000 employees

Banking

N/A

Jul 2016 to Oct 2016 (3 months)
Search Engine Evaluator at Leapforce

Experience Details

Search Engine Evaluator

Analyst/Research

Experienced (Non-Manager)

Rating search engine results, like Google. Based on the query that is submitted by the -
user, evaluation is done based on the most common intention/interpretation.
Landing pages are rated, based on the user’s needs, whether they were met or not,
and on the page’s expertise and content quality, for mobile devices and PC.


Company Details

Leapforce (multinational)

United States

501-1000 employees

Internet/E-commerce

N/A

Feb 2016 to Sep 2016 (7 months)
Social Media Coordinator at Plaza Gardens

Experience Details

Social Media Coordinator

Marketing/PR/Advertising

Experienced (Non-Manager)

Handling social media deals and applying them on websites.
Answering inquiries via email and phone of potential business prospects.
In charge of the company’s system troubleshoot and maintenance.


Company Details

Plaza Gardens

Cairo, Egypt

11-50 employees

Construction - Residential & Commercial/Office

N/A

Jan 2016 to Jun 2016 (5 months)
Customer Support Representative at Stream / SiriusXM

Experience Details

Customer Support Representative

Customer Service/Support

Entry Level

Assisting end-users with their services; by modifying an existing package, making payments, purchasing equipments, billing inquiry and updating their account's data.
Creating new accounts as well.


Company Details

Stream / SiriusXM (multinational)

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring

http://siriusxm.com

Mar 2011 to May 2013 (2 years 2 months)

Education

Bachelor of English and Instant Translation in English Literature

Education Details

Bachelor of English and Instant Translation

English Literature

Al Maarif High Institute of Languages, Egypt

C / Good / 65 - 75%

N/A

N/A

Al Maarif High Institute of Languages
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

omar ibn el khattab

Egypt

2007

B / Very Good / 75 - 85%

N/A

omar ibn el khattab
2007

Training and Courses

Training/Course Details

FLL - Manager / GROWTH

Dec 2015

Sykes Enterprises

Company's internal investment in it's high performing employees.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAndroid DevicesArabicBLOM Bank GroupBankingBusiness Services - OtherCarsCommunicatorComputer GamesComputer Savvy / MS OfficeComputersConstruction - Residential & CommercialCustomer ServiceCustomer Support RepresentativeCustomer Support SpecialistE-commerceEnglishEnglish LiteratureFLL - Manager / GROWTHFinanceFinancial AdvisorHard WorkerHistory ArticlesIce SkatingInnovativeInsuranceInternetInternet Browsing / ResearchingLeapforceMS OfficeMarketingMoviesMusicNASAOfficeOffshoringOrganizerOutsourcingProblem SolverResearchSearch Engine EvaluatorSocial Media CoordinatorStream / SiriusXMSupportSykes EnterprisesTechnical Support

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Advanced

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Internet Browsing / Researching

Internet Browsing / Researching

: Advanced

: Extreme - I love it!

:

More than 7 years

Computers

Computers

: Advanced

: Extreme - I love it!

:

More than 7 years

Android Devices

Android Devices

: Advanced

: Extreme - I love it!

:

5-7 years

MS Office

MS Office

: Intermediate

: High

:

5-7 years

Fields of Expertise

Customer Service

Customer Service

: Advanced

: High

:

3-5 years

Computer Savvy / MS Office

Computer Savvy / MS Office

: Advanced

: Extreme - I love it!

:

5-7 years

Technical Support

Technical Support

: Beginner

: High

:

Less than 1 year

Key Skills

Communicator, Hard worker, Organizer, Problem Solver, Innovative

Online Presence

https://m.facebook.com/Tr1ck5t3r

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