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Shady Amer

8 Years Call Center Manager

Cairo, Egypt
  • Call Center
  • Customer Service
  • Microsoft Office
  • Avaya
  • WordPress

Work Experience

  • Call Center Manager at Universal Payment Services

    Jun 2016 to present · 2 Years 10 Months
  • Call Center Manager at Hiconnect Call Center

    Aug 2010 to Jun 2016 · 5 Years 7 Months
  • Communications Sr. Specialist at Etisalat Egypt

    Mar 2007 to Aug 2010 · 3 Years 1 Months
  • Customer Service Representative at Xceed Contact Center

    Jun 2004 to Mar 2007 · 2 Years 7 Months

Education

  • Bachelor's Degree in science

    Helwan University - Egypt 1998 to 2002 · 4 Years
  • High School - Thanaweya Amma

    Mohamed Amin Elra'ai - Egypt 1997

Skills
Tools and Fields of Expertise

  • Call Center
  • Customer Service
  • Microsoft Office
  • Avaya
  • WordPress

Languages

  • Arabic

    Fluent
  • English

    Advanced

Training & Certifications

  • Mini MBA

    NGC · 2014
  • Social Media and SEO Diploma

    Digital Marketing school · 2012
  • Certified professional Leader

    Track human development and business taraning · 2011
  • Management course

    Shooter ++ · 2011
  • IT professional training program

    IBM · 2003