profile-img

Shady Abdelhady Ibraheem

IT Service Management Expert

Giza, Egypt
  • ITIL
  • IT Service Management
  • IT Service Management
  • BMC Remedy
  • Team Leadership

Work Experience

  • Unit Head - Technical Support at Emerging Markets Payments

    Nov 2015 to present · 2 Years 3 Months
  • Acting As Service Desk Manager at ITS

    Jul 2014 to Nov 2015 · 1 Years 8 Months
  • Team leader - Customer Service Engineer at ITS GDC

    Apr 2011 to Jul 2014 · 3 Years 11 Months
  • Service Desk Engineer at International Turnkey Systems

    Apr 2009 to Mar 2011 · 1 Years 3 Months

Education

  • Technical Diploma in Project Management

    Regional IT Institute (RITI) - Egypt 2014 to 2014 · 0 Months
  • BSc. in Computer Engineering

    Tanta University - Egypt 1999 to 2005 · 6 Years

Skills
Tools and Fields of Expertise

  • ITIL
  • IT Service Management
  • IT Service Management
  • BMC Remedy
  • Team Leadership
  • Project Management
  • Project Management
  • ISO 20001

Languages

  • English

    Fluent

Training & Certifications

  • ITIL Intermediate Service Transition

    EXIN · 2015
  • ITIL Intermediate Service Offering and Agreement

    2014
  • Project Management Diploma

    RITI · 2014
  • ITIL Continual Service Improvement

    MegaSoft · 2013
  • ITIL Service Operation

    MegaSoft · 2012
  • Communication Skills

    American Chamber · 2010
  • Sun Solaris Admin 1

    2010
  • ITIL V3 Foundation

    2009