Basic Info

Shadwa kamel

11 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

CRM processes senior specialist at Orange

Experience Details

CRM processes senior specialist

Customer Service/Support

Entry Level

started as call center representative
then prometed to be call center team leader for 4 years
then transfered to CRM process department since 2010 where we r responsible for any new products/ services that will be launched or already existing were any updates will take place
we set along with the PM and PO all the info/ steps / documents/ related to having this product/ service launched and all the steps that all agents and customers will follow regarding this product / sevice.


Company Details

Orange

Cairo, Egypt

More than 1000 employees

Telecommunications

https://www.orange.eg/en/

Dec 2009 to Dec 2015 (6 years)
Call center team leader at Mobinil

Experience Details

Call center team leader

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Mobinil

Cairo, Egypt

More then 1000 employees

Telecommunications

www.mobinil.com

May 2006 to Dec 2009 (3 years 7 months)
Call center agent at Mobinil

Experience Details

Call center agent

Customer Service/Support

Entry Level

handling customers complaints and inquiries


Company Details

Mobinil

Cairo, Egypt

More then 1000 employees

Telecommunications

www.mobinil.com

Sep 2004 to May 2006 (1 year 8 months)

Education

commerce in commerce

Education Details

commerce

commerce

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
1999 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

amal language school in maadi

Egypt

1999

B / Very Good / 75 - 85%

N/A

amal language school in maadi
1999
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicCRM Processes Senior SpecialistCall Center AgentCall Center Team LeaderCoachingCommerceComputerCustomer HandlingCustomer ServiceCustomer-orientedDetails-orientedEnglishHaving Things DoneKidsMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMusicOpen AirOrganizerPlannerSetting ProcessSupportTelecommunicationsTraining

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Intermediate

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Extreme - I love it!

:

5-7 years

Fields of Expertise

customer handling

customer handling

: Expert

: Extreme - I love it!

:

More than 7 years

coaching

coaching

: Advanced

: High

:

3-5 years

setting process

setting process

: Advanced

: High

:

1-3 years

training

training

: Intermediate

: High

:

5-7 years

Key Skills

Analytical, Planner, Customer-oriented, Organizer, Details-oriented

Online Presence

www.facebook.com/shadwahanywww.twitter.com/shadwahany1

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