Basic Info

Shadwa kamel

9 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

CRM processes senior specialist at Mobinil

Experience Details

CRM processes senior specialist

Customer Service/Support

Entry Level

started as call center representative
then prometed to be call center team leader for 4 years
then transfered to CRM process department since 2010 where we r responsible for any new products/ services that will be launched or already existing were any updates will take place
we set along with the PM and PO all the info/ steps / documents/ related to having this product/ service launched and all the steps that all agents and customers will follow regarding this product / sevice.


Company Details

Mobinil

Egypt

N/A

Telecommunications

www.mobinil.com

Dec 2009 to present (7 years)
Call center team leader at Mobinil

Experience Details

Call center team leader

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Mobinil

Cairo, Egypt

More then 1000 employees

Telecommunications

www.mobinil.com

May 2006 to Dec 2009 (3 years 7 months)
Call center agent at Mobinil

Experience Details

Call center agent

Customer Service/Support

Entry Level

handling customers complaints and inquiries


Company Details

Mobinil

Cairo, Egypt

More then 1000 employees

Telecommunications

www.mobinil.com

Sep 2004 to May 2006 (1 year 8 months)

Education

commerce in commerce

Education Details

commerce

commerce

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
1999 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

amal language school in maadi

Egypt

1999

B / Very Good / 75 - 85%

N/A

amal language school in maadi
1999
This profile is fresh!
Last update 23 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalCRM Processes Senior SpecialistCall Center AgentCall Center Team LeaderCoachingCommerceComputerCustomer HandlingCustomer ServiceCustomer-orientedDetails-orientedEnglishHaving Things DoneKidsMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMusicOpen AirOrganizerPlannerSetting ProcessSupportTelecommunicationsTraining

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Intermediate

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Extreme - I love it!

:

5-7 years

Fields of Expertise

customer handling

customer handling

: Expert

: Extreme - I love it!

:

More than 7 years

coaching

coaching

: Advanced

: High

:

3-5 years

setting process

setting process

: Advanced

: High

:

1-3 years

training

training

: Intermediate

: High

:

5-7 years

Key Skills

Analytical, Planner, Customer-oriented, Organizer, Details-oriented

Online Presence

www.facebook.com/shadwahanywww.twitter.com/shadwahany1

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