Serah Iguku

Customer Relation Specialist at Eurostar - Ali and Sons

Dubai, United Arab Emirates

Eurostar - Ali and Sons

Feb 2023 - Present -2 yrs, 4 months

Job Details:Support customers with directions, maps and local area information. Update rental agreement files, notify customers of overdue rental vehicles and inquire on expected date of return and process rental extension. Receive telephone calls and handle customer issues or direct messages to appropriate personnel. Attend calls and support customers efficiently. Ensure accuracy of return date and time on rental agreement. Sell optional products for meeting customer wants and needs.

Sayara Limousine - Air Arabia Group

Sep 2021 - Jan 2023 -1 yr, 4 months

Job Details:Meeting with clients virtually or during site visit. Demonstrating and presenting products. Selling products and services using solid arguments to prospective customers. Establishing new business. Maintaining office records. Attend trade exhibitions, conferences and meeting clients. Negotiating contracts and closing deals. Processed invoices and payment runs with complete accuracy.

Avis Rent a Car

Dec 2013 - Aug 2020 -6 yrs, 8 months

Job Details:Build relationships with key employees among customers. Create plans to address clients business needs. Act as point of contact for complaints and escalate issues appropriately. Schedule regular meetings with clients to ensure they are satisfied. Built public relations strategies for broadened advertising scope. Compiled industry data on competitor pricing, materials costs and supply chain issues to help set accurate pricing. Devised creative strategies for highlighting goods and promoting specific attributes. Developed marketing plans to support department strategies.

Bachelor's Degree in Business Communication
Viteec Training Institute
Jan 2010
Diploma in Information Technology
Jan 2009
Diploma in Office and Administrative Operations
Kenya College of Medicine and Business Studies
Jan 2008