SN

seif wael nazeer

senior customer service representative at Concentrix

Maadi, Cairo, Egypt

Work Experience

  • Team managerFull Time

    Concentrix

    Apr 2024 - Present -1 yr, 2 months

    • senior customer service representativeFull Time

      Concentrix

      Jun 2023 - Present -2 yrs

      Egypt , Cairo

      • Job Details:SENIOR CUSTOMER SUPPORT REPRESENTATIVE at DiDi ANZ for more than one year • Expertly managed high-priority backlogs and critical safety incidents, ensuring swift resolution. • Provided comprehensive support and mentorship to new team members. • Effectively coordinated shift management as required to maintain optimal team performanc

    • Call Center AgentFull Time

      Smartlink

      Sep 2022 - Dec 2022 -3 months

      Egypt , Cairo

      • Job Details:• Call center representative at Smartlink (McDonald’s Saudi Arabia project) (September 2022– December 2022) - Taking customer’s Arabic and English orders. - Tracking customer’s Arabic and English orders. - Handling customer’s Arabic and English complains.

      • Education

      • Bachelor's Degree in computer and information

        Ain Shams University (ASU)

        Jan 2021 - Jan 2025 - 4 yr

      Skills

      • Customer Service
      • Call center agent
      • Microsoft Office

      Languages

      • Arabic

        Fluent

      • English

        Advanced
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