Saif Al Islam Sayed

Customer serviceFull Time

• Job Details:have been working as an English Customer Service agent since three months, and we support many markets that contain English speakers. • 1- Making appointment setters with our managers and the • potential clients (Sellers). • • 2- Tracks the delayed Orders by CRM and solve their • problem and escalate the issue to the concerned teams. • • 3- Follow-up complex cases by reaching out the Operation's • voice to the customer and vice versa. • • 4- making outbound calls with the customer that tried to • purchase on our website, but they didn't complete tht • transaction. • • 5-Create scheduled to arrange the outbound calls that | will • make them and this task made me proficiency in Microsoft • Office especially Excel

Customer Support RepresentativeFull Time

• Job Details:I have been working as a customer service representative inside an insource account at Waffarha company and I responsible on dealing with variety of customers that using our service in addition that some time you have to make outbound calls maybe to ensure some information on the customer or even calling them a bad rating on our offers after using them