Basic Info

Ahmed Sedeek

Less than 1 year

Alexandria, Egypt

Bachelor's Degree

Entry level

Work Experience

IT Help Desk at El Alamein Co. for Printing and Packaging Industries

Experience Details

IT Help Desk

IT/Software Development

Entry Level

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.


Company Details

El Alamein Co. for Printing and Packaging Industries

Alexandria, Egypt

501-1000 employees

Packaging and Containers

http://elalameinpack.com/

Mar 2016 to present (9 months)

Education

BSc in Electrical Engineering

Education Details

BSc

Electrical Engineering, Communication And Electronics

Al Azhar University, Egypt

Not specified

#Integrated Circuits #Microwave #Communications #Control #Machine Lang #Network #Satalite

N/A

Al Azhar University
2007 - 2015

Certifications

CCNA 200-120
Feb 2016

Certificate details

CCNA 200-120

Feb 2016

1000 out of 1000

N/A

N/A

Cisco

Cisco Certified Network Associate

Training and Courses

Training/Course Details

CCNA

Jan 2015

Self-Study

Routing & Switching And Troubleshooting

Training/Course Details

CCNA Security

Dec 2015

Self Study

Basic Knowledge

Training/Course Details

Telecom Engineer

Jul 2014

Egypt Telecom

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicCCNACCNA - Routing And SwitchingCCNA 200-120CCNA SecurityCommunication And ElectronicsElectrical EngineeringEnglishHTMLHard WorkerITIT Help DeskInteractiveInternet SearchLinuxMusicNetworksPackaging And ContainersPresenterReadingSoftware DevelopmentSound EngineeringSupportiveTeam PlayerTelecom EngineerWalkingWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Intermediate

Tools and Technologies

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

More than 7 years

Sound Engineering

Sound Engineering

: Intermediate

: Extreme - I love it!

:

1-3 years

CCNA

CCNA

: Intermediate

: Extreme - I love it!

:

Less than 1 year

HTML

HTML

: Intermediate

: Medium

:

Less than 1 year

Linux

Linux

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Networks

Networks

: Beginner

: Extreme - I love it!

:

Less than 1 year

CCNA - Routing And Switching

CCNA - Routing And Switching

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Presenter, Interactive, Team Player, Supportive

Online Presence

https://eg.linkedin.com/in/sedeekk

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