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Sherif Douhan

Project Management/PMO

Giza, Egypt
  • ms project
  • Microsoft Windows
  • Internet
  • BPO
  • Information Technology (IT)

Work Experience

  • Project Manager at Raya Contact Center

    Jul 2017 to present · 3 Years 2 Months
  • Project Manager at Blue Bus

    Freelance / Project
    May 2017 to Jul 2017 · 2 Months
  • Project Manager/Site Manager at SmartLink

    Jul 2015 to Dec 2016 · 1 Year 5 Months
  • IT Manager at Almoasher/Kheprat

    Sep 2013 to Jul 2015 · 1 Year 10 Months

Education

  • Bachelor's Degree in Computer Science

    Modern Academy for Engineering and Technology (MIS) - Egypt 2000 to 2005 · 5 Years
  • High School - Thanaweya Amma

    Ibn Sina Language School - Egypt 2000

Achievments

 %60 business expansion with big food delivery client within GCC, due to the huge success of initial business delivery, implementation, and transition with tight lead-time.  Managed to implement and deliver business for one of the biggest shipping in logistics clients in GCC within 4 weeks instead of 12 week (normal lead-time for new business implementation) which led the client to expand the business even more within the first few weeks.  Analyzing the current client’s profile requirements against actual operation data/history, and based on the results suggested a more suitable profile which was both cheaper and faster to acquire.  The above helped lessen the impact of the overhead cost of the closed account by 15%.  Managing a non-call center business unit project implementation successfully for one of the biggest telecom clients in GCC. Resulting client requesting 150% expansion of the business.  Raya Star employee 2019.

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Skills
Tools and Fields of Expertise

  • ms project
  • Microsoft Windows
  • Internet
  • BPO
  • Information Technology (IT)
  • Project Managment
  • Planning
  • Microsoft Word
  • Microsoft Project
  • Microsoft Excel
  • Microsoft Powerpoint
  • Customer Service
  • Risk Management
  • Mac OS

Languages

  • Arabic

    Fluent
  • English

    Fluent

Training & Certifications

  • Supervisory Development Program

    Brainquil · 2019
  • Project Management Professional

    RITI · 2018
  • High Impact Presentations

    Quest · 2018
  • Basic of finance

    HP Life · 2014
  • Basic of finance

    HP E-Life · 2014
  • IT for business success

    HP Life · 2014
  • IT for business success

    HP E-Life · 2014
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