Sherif Douhan

Raya Contact Center

• Senior Project ManagerFull Time

  Jan 2021 - May 2021 -4 months

  Egypt
• Project ManagerFull Time

  Jul 2017 - Dec 2020 -3 yrs, 5 months

  Egypt , Cairo

  • Job Details:Develops project plan and identifies tasks required to reach the design and output objectives Set authority levels and determines the responsibilities of the design and development team Identify client requirements taking into consideration statutory and regulatory requirements and incorporates these into the design of the system Monitors and reviews design and development activities, participates in the verification and validation process Follows up and reports on the project’s progress during the design, test and approval phase Coordinates with the sales, HR, Operations, IT and Quality to implement project task as per the plan Follows up on the project after the operations starts for a period of time that is double of the implementation phase Conducts regular meetings with client to present and review business results Analyses customer business cycles and requirements in accordance with the project scope of work and applies necessary technology to support such processes Conducts improvement opportunity analysis on all assigned projects in order to maximize RCC service offering and provide value added to clients Applies qualitative analysis of project operational processes Prepares presentations and technical material covering RCC services, technical details and operational processes Implements needed CRM (Seibel, Access, Excel) application as required by the project Establishes and maintains project manuals for assigned projects Performs other related duties