Basic Info

Sherif Douhan

4 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Site/Branch Manager at SmartLink

Experience Details

Site/Branch Manager

Operations/Management, Administration, Business Development

Manager

First branch in Egypt
Before operation Phase :
Started from the scratch by working with contractors (Electricians, Painters, Plumping, etc) and different vendors (Computers, Network, IT related equipments, Internet and phone lines, office furniture, Kitchen and toilets accessories and appliances) to rebuild the infrastructure and decorate the place to comply with HQ in KSA plans and vision.

After Operation Phase (Current Phase) :
Managing the full hiring process (Posting ads on social media, filtering different resumes, phone screening, interviewing and hiring the proper candidates)
Contacting different supplies and vendors for different services (Security guards, office boy, kitchen and toilet supplies, maintenance, etc.)
Managing workflow between different departments here or in HQ (KSA) to make sure all HR rules, IT policies, different paper work and regulations are set in the right place and time.
Managing all and any administration or business related tasks or other duties assigned to me.


Company Details

SmartLink (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other, Outsourcing/Offshoring , Information Technology Services

smartlink.com.sa

Jul 2015 to present (1 year 5 months)
IT Manager at Almoasher/Kheprat

Experience Details

IT Manager

IT/Software Development

Manager

Act as the primary technical escalation point for the Helpdesk team
Work alongside the Helpdesk team as a technician when needed or during busy periods
Guide and assist the Helpdesk team in resolving complex user issues that they cannot resolve themselves
Provide guidance to, prioritization for, and day-to-day management of the Helpdesk
Ensure all tickets are reassigned from the general desktop support queues to specific team members or departments
Manage and design the overall set-up and installation of Windows and Macintosh workstations, laptops, iPads and peripherals, leveraging systems to provide inventory, management, and software distribution
Manage support documentation, both internal and employee-focused
Support audio/video for meetings, conference rooms, and company events for internal business units and external partners.
Provide day-to-day supervision and management of directly assigned Helpdesk team. Ensure that Helpdesk team have a clear understanding of performance expectations, that they are properly trained and that they have access to all the tools and resources they need to perform at high levels of productivity and efficiency.
Assist in developing IT strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating requirements
Maintain quality service by enforcing and maintaining organization standards
Maintain staff by recruiting, selecting, orienting, and training employees; maintain a safe and secure work environment; develop personal growth opportunities
Other duties as assigned.


Company Details

Almoasher/Kheprat

Egypt

101-500 employees

Financial Services

Almoasher.net

Sep 2013 to Jul 2015 (1 year 10 months)
Delegated Team Manager at Stream Global Services

Experience Details

Delegated Team Manager

Customer Service/Support

Experienced (Non-Manager)

Coach and mentor Support Profe


Company Details

Stream Global Services (multinational)

Egypt

More then 1000 employees

Outsourcing/Offshoring

www.stream.com

Dec 2011 to Jul 2013 (1 year 7 months)
Team Mentor at Stream Global Services

Experience Details

Team Mentor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Conduct Team Meetings with dir


Company Details

Stream Global Services (multinational)

Egypt

N/A

Outsourcing/Offshoring

N/A

Jul 2011 to Dec 2011 (5 months)
Owner & Manager at Biohazard Internet Cafe

Experience Details

Owner & Manager

Customer Service/Support

Entry Level

Responsible for running all aspects of the business
Responding to customer needs and maintaining their satisfaction.
Maintaining adequate financial records for performance appraisal & external review.
Tech support, maintaining, repairing, inspecting, upgrading and updating PCs hardware and software.
Merchandise and beverages stock control
Training and coaching employees to a level allowing them to operate the business independent of direct supervision.
Managed LAN network life-cycles on a Windows platform, from software and hardware applications to equipment layout and technical support


Company Details

Biohazard Internet Cafe (multinational)

Egypt

N/A

Outsourcing/Offshoring

N/A

Jan 2003 to Dec 2010 (7 years 11 months)

Education

Bachelor's Degree in Computer Science

Education Details

Bachelor's Degree

Computer Science

Modern Academy in maadi, Egypt

Not specified

N/A

N/A

Modern Academy in maadi
2000 - 2005
Bachelor's Degree in Computer Science

Education Details

Bachelor's Degree

Computer Science

Modern Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy
2000 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ibn Sina Language School

Egypt

2000

Not specified

N/A

Ibn Sina Language School
2000
This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AdaptiveAdministrationArabicBiohazard Internet CafeBusinessBusiness Services - OtherComics And MangaComputer ScienceCustomer ServiceCustomer SupportCustomer-orientedDelegated Team ManagerEnglishFinancial ServicesFlexibleHandles StressITIT ManagerInformation Technology (IT)Information Technology ServicesInternetMac OSManagementMicrosoft ExcelMicrosoft PowerPointMicrosoft WindowsMicrosoft WordNetworksOffshoringOutsourcingOwner & ManagerProblem SolverReadingSite/Branch ManagerSmartLinkSoftware DevelopmentStream Global ServicesSupportSupportiveTeam MentorTechnical SupportTrainerTravelingVideo Games

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

3-5 years

Information Technology (IT)

Information Technology (IT)

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

More than 7 years

Customer Support

Customer Support

: Advanced

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

3-5 years

Mac OS

Mac OS

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

IT

IT

: Intermediate

: Extreme - I love it!

:

5-7 years

Trainer

Trainer

: Intermediate

: Extreme - I love it!

:

1-3 years

Networks

Networks

: Intermediate

: Extreme - I love it!

:

1-3 years

Technical Support

Technical Support

: Intermediate

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Intermediate

: High

:

3-5 years

Key Skills

Customer-oriented, Problem Solver, Flexible / Adaptive, Handles Stress, Supportive

Online Presence

http://www.linkedin.com/in/sdouhan

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