Basic Info

Name: Sherif Douhan

Professional Experience: 4 years

Location: Cairo, Egypt

Highest Education: Bachelor's Degree

Career Level: Manager

Work Experience

Project Manager/Site Manager at SmartLink

Experience Details

Job Title: Project Manager/Site Manager

Job Role: Operations/Management, Business Development, Project/Program Management

Career Level: Manager

Job Details: First branch in Egypt
Before operation Phase :
 Main role is budget control and follow up with contractors and issues related to infrastructure construction (Air-conditioning, power plans, cabling, Electricians, Painters, Plumping, etc)
 Dealing with different vendors (Computers, Network, IT related equipment’s, Internet and phone lines, power generators, UPS, office furniture, Kitchen and toilets accessories and appliances) to rebuild the infrastructure and decorate the place to comply with HQ in KSA plans and vision.
 Integration, installation and validation of IT equipment while coordinating with the IT dep in HQ to connect Cairo site to other sites in KSA.

After Operation Phase (Current Phase) :
Main Role Full operation Manager
 Managing the full hiring process (Posting ads on social media, filtering different resumes, phone screening, interviewing and hiring the proper candidates)
 Contacting different supplies and vendors for different services (Security guards, office boy, kitchen and toilet supplies, maintenance, etc.)
 Managing workflow between different departments here or in HQ (KSA) to make sure all HR rules, IT policies, different paper work and regulations are set in the right place and time.
 Managing all and any business related tasks or other duties assigned to me.

Company Details

Name: SmartLink (multinational)

Location: Cairo, Egypt

Size: More than 1000 employees

Industries: Business Services - Other, Outsourcing/Offshoring , Information Technology Services

Website: smartlink.com.sa

Jul 2015 to present (2 years)

IT Manager at Almoasher/Kheprat

Experience Details

Job Title: IT Manager

Job Role: IT/Software Development

Career Level: Manager

Job Details: Act as the primary technical escalation point for the Helpdesk team
Work alongside the Helpdesk team as a technician when needed or during busy periods
Guide and assist the Helpdesk team in resolving complex user issues that they cannot resolve themselves
Provide guidance to, prioritization for, and day-to-day management of the Helpdesk
Ensure all tickets are reassigned from the general desktop support queues to specific team members or departments
Manage and design the overall set-up and installation of Windows and Macintosh workstations, laptops, iPads and peripherals, leveraging systems to provide inventory, management, and software distribution
Manage support documentation, both internal and employee-focused
Support audio/video for meetings, conference rooms, and company events for internal business units and external partners.
Provide day-to-day supervision and management of directly assigned Helpdesk team. Ensure that Helpdesk team have a clear understanding of performance expectations, that they are properly trained and that they have access to all the tools and resources they need to perform at high levels of productivity and efficiency.
Assist in developing IT strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating requirements
Maintain quality service by enforcing and maintaining organization standards
Maintain staff by recruiting, selecting, orienting, and training employees; maintain a safe and secure work environment; develop personal growth opportunities
Other duties as assigned.

Company Details

Name: Almoasher/Kheprat

Location: Egypt

Size: 101-500 employees

Industries: Financial Services

Website: Almoasher.net

Sep 2013 to Jul 2015 (1 year 10 months)

Team Manager at Stream Global Services

Experience Details

Job Title: Team Manager

Job Role: Customer Service/Support

Career Level: Manager

Job Details: Coach and mentor Support Profe

Company Details

Name: Stream Global Services (multinational)

Location: Egypt

Size: N/A

Industries: Outsourcing/Offshoring

Website: www.stream.com

Dec 2011 to Jul 2013 (1 year 7 months)

Team Mentor at Stream Global Services

Experience Details

Job Title: Team Mentor

Job Role: Education/Teaching, Training/Instructor

Career Level: Experienced (Non-Manager)

Job Details: Conduct Team Meetings with dir

Company Details

Name: Stream Global Services (multinational)

Location: Egypt

Size: N/A

Industries: Outsourcing/Offshoring

Website: N/A

Jul 2011 to Dec 2011 (5 months)

Technical Support Professional at Stream Global Services

Experience Details

Job Title: Technical Support Professional

Job Role: Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details: N/A

Company Details

Name: Stream Global Services (multinational)

Location: Egypt

Size: More than 1000 employees

Industries: Business Services - Other

Website: N/A

Jun 2010 to Jul 2011 (1 year 1 month)

Owner & Manager at Biohazard Internet Cafe

Experience Details

Job Title: Owner & Manager

Job Role: Customer Service/Support

Career Level: Entry Level

Job Details: Responsible for running all aspects of the business
Responding to customer needs and maintaining their satisfaction.
Maintaining adequate financial records for performance appraisal & external review.
Tech support, maintaining, repairing, inspecting, upgrading and updating PCs hardware and software.
Merchandise and beverages stock control
Training and coaching employees to a level allowing them to operate the business independent of direct supervision.
Managed LAN network life-cycles on a Windows platform, from software and hardware applications to equipment layout and technical support