Basic Info

Sawsan Abd El- Rahman

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Tier 2 International Travel Contact Center Advisor at Teleperformance

Experience Details

Tier 2 International Travel Contact Center Advisor

Customer Service/Support

Experienced (Non-Manager)

Excellent User of Sabre
Escalation Desk


Company Details

Teleperformance (multinational)

Cairo, Egypt

N/A

Outsourcing/Offshoring

N/A

Apr 2016 to present (1 year)
International Travel Contact Center Advisor at Teleperformance

Experience Details

International Travel Contact Center Advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Jan 2015 to Mar 2016 (1 year 2 months)
Executive Sceretary/Marketing Coordinator at ProMed for Medical Supplies

Experience Details

Executive Sceretary/Marketing Coordinator

Administration

Experienced (Non-Manager)

Marketing Coordinator & Executive Secretary in ProMed for Medical Supplies Sept. 2013 till Now

Responsibilities:

□ Providing administrative and clerical support to departments or individuals.
□ Scheduling meetings and arranging conference rooms.
□ Organizing upper management meetings.
□ Organizing other departments meetings, indoor and outdoor events, department activities and writing and edit the newsletter of each event and minutes of meetings.
□ Alerting manager about cancelations or new meetings and preparing the agenda for various conference meetings.
□ Preparing statistical reports, plans, confidential and sensitive documents.
□ Making travel arrangements and scheduling for upper management and executives.
□ Performing searches.
□ Filtering information and documents, handling information requests, organizing and coordinating the writing and sending of information and maintaining hard copy and electronic filing system.
□ Reporting on daily basis, handling incoming and outgoing emails.
□ Determining matters of top priority and handle accordingly.
□ Maintaining office procedures.
□ Coordinating and managing travel arrangements, preparing itineraries, preparing hotels and tours for the guests, compiling and maintaining travel vouchers and records.
□ Operating office equipment, such as photocopy machine and scanner.
□ Receiving and relaying telephone messages.
□ Directing the general public to the appropriate staff member.
□ Preparing correspondence and stuff mail into envelopes.
□ Arranging for outgoing mail and packages to be picked up.
□ Signing for UPS/Fed Ex/DHL packages.
□ Greeting and receiving visitor.

Other Responsibilities:
Sales and Tender Coordinator in ProMed for Medical Supplies Sept. 2013 till Now

□ Preparing Quotations, Tenders and related letters to the Sales representatives and executives.
□ Preparing daily and monthly reports (open tenders).
□ Checking the announced tenders through the available sources such as websites.
□ Handling phone & office inquires of sales departments.
□ Opening, sorting and distributing incoming correspondence, including faxes and email.
□ Filing and retrieving corporate documents, reports.
□ Reading and analyzing incoming memos, submissions, and reports in order to determine their significance and plan their distribution.
□ Preparing responses to correspondence containing routine inquires.


Company Details

ProMed for Medical Supplies

Heliopolis, Cairo, Egypt

11-50 employees

Medical Devices and Supplies, Healthcare and Medical Services

N/A

Sep 2013 to Dec 2014 (1 year 3 months)
English instructor at Future way

Experience Details

English instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Searching for new learning technical methods that strengthen English instructor in Developed Basic Skills (DBS) Nov. 2011 until now
Responsibilities:

□ Designing, writing, putting and using lesson plans for students.
□ Implementing appropriate instructional and learning strategies.
□ Coordinating with staff to determine the requirements for the instructional goals, methods and materials’ organization and selection.
the learning process.
□ Suggesting, preparing and supervising the students’ activities.
□ Evaluating students’ performance through their participation in class and their exams’ degrees.
□ Taking attendance.
□ Presenting and making sure that information is delivered accurately and clearly via asking and answering students’ queries.


Company Details

Future way

Giza, Egypt

1-10 employees

Education

N/A

Nov 2011 to Aug 2013 (1 year 9 months)
CSR at APTC

Experience Details

CSR

Customer Service/Support

Experienced (Non-Manager)

Customer Service Agent in APTC Apr. 2011 until now
Responsibilities:

□ Providing information in response to inquiries about services and products.
□ Convincing customers to purchase new services and products.
□ Helping people decide what products would best their needs.
□ Handling and resolving complaints and problems according to established by the company


Company Details

APTC

Giza, Egypt

N/A

Health, Wellness and Fitness

N/A

Apr 2011 to Aug 2013 (2 years 4 months)
Teacher at Al-Amgad Private School

Experience Details

Teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

English Teacher in Al –Amged Private School Sept. 2009 – Oct. 2010
Responsibilities:

□ Designing, writing, putting and using lesson plans for students.
□ Searching for new learning technical methods that strengthen the learning process.
□ Suggesting, preparing and supervising the students’ activities.
□ Evaluating students’ performance through their participation in class and their exams’ degrees.
□ Presenting and making sure that information is delivered accurately and clearly via asking and answering students’ queries.


Company Details

Al-Amgad Private School

Giza, Egypt

51-100 employees

Education

N/A

Sep 2010 to Oct 2011 (1 year 1 month)

Achievements


I had a graduation project in essay subject in the final year. I was in the second place.

Education

BA in English Literature

Education Details

BA

English Literature

Faculty of Arts, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Arts
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El- orman

Egypt

2005

B / Very Good / 75 - 85%

N/A

El- orman
2005

Certifications

Certificate details

Basic Business Skills Acquisition (BBSA)

Mar 2011

95 out of 100

N/A

N/A

FGF

Training

□ Developed Languag

Training and Courses

Training/Course Details

Customer Service

May 2011

FGF

Basic Business Skills Acquisition (BBSA) Nov. 2010 – Mar. 2011 Sponsored by the Future Generation Foundation (FGF) Training □ Developed Language and Computer Skills □ Enhanced Presentation & Project Development Skills □ Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting, Business Correspondence and Report Writing. □ Completed the Graduates Resource Program (a specially tailored program for (ITC) Industrial Training Council consisting of (BBSA) Basic Business Skills Acquisition Program Specialization in Customer Service.

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationArabicBasic Business Skills Acquisition (BBSA)CSRCustomer ServiceEducationEnglishEnglish InstructorEnglish LiteratureExecutive Sceretary/Marketing CoordinatorFlexibleHealth, Wellness And FitnessHealthcare And Medical ServicesInnovativeInternational Travel Contact Center AdvisorInternetMedical Devices And SuppliesMicrosoft Office2003, 2007MusicNegotiatorOffshoringOutsourcingPersistentProblem SolverReadingSupportTeacherTeachingTeleperformanceTier 2 International Travel Contact Center AdvisorWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office2003, 2007

Microsoft Office2003, 2007

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Teaching

Teaching

: Expert

: Extreme - I love it!

:

3-5 years

Customer service

Customer service

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Negotiator, Problem Solver, Flexible / Adaptive, Innovative, Persistent

Online Presence

sawsanelmoushy@yahoo.com

sawsan is looking for a new career opportunity. Please help by sharing…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Sawsan's full profile and find more great talent and professionals to join your team.