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Sara Yanny Salama

NGOs, customer service, Legal

Cairo, Egypt

Work Experience

  • Legal ConsultantPart Time

    SEED

    Nov 2023 - Present -1 yr, 7 months

    • Students advisor ManagerFull Time

      Unicaf University

      May 2021 - Mar 2023 -1 yr, 10 months

      Uganda

      • Head Of OperationsFull Time

        Life With Purpose NGO

        Aug 2016 - Jan 2019 -2 yrs, 5 months

        • Enterprise Call Center Senior Rep.Full Time

          Mobinil

          Jul 2008 - Apr 2014 -5 yrs, 9 months

          Egypt , Cairo

          • Job Details:1- Helping the Corporate Customers by Handling Their Inquiries 2-Answering calls from agents asking about information regarding the calls they received 3-Handling Angry Customers and absorb their anger 4- Working with a team spirit in Tasks to increase the customer satisfactions 5- Working on Tasks to increase the Team Spirit

          • Education

          • BA in Law English

            Ain Shams University (ASU)

            Jan 2003 - Jan 2007 - 4 yr

          • High School - Thanaweya Amma

            St. Fatima Language School

            Jan 2003 

          Skills

          • Microsoft Office
          • Internet
          • Customer Service
          • Administration and logistics

          Languages

          • English

            Fluent

          • Arabic

            Fluent

          • Italian

            Intermediate

          Training & Certifications

          • HR managment online course

            open2study·2014

          • Generating Creative and Innovative Ideas: Enhancing Your Creativity

            Oracle·2012

          • Improving Your Emotional Intelligence Skills: Self-awareness and Self-management

            Oracle·2012

          • Introduction to Workplace Ethics

            Mobinil·2012

          • Problem Solving: Determining and Building Your Strengths

            Oracle·2011
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