Basic Info

Sarah Shahnaz

11 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Personal Assistant at Cairo Transport& Touring ( CTT)

Experience Details

Personal Assistant

Administration, Customer Service/Support, Quality

Manager

• Handling the daily operation for the Exec. Secretary of the Travel Agency General Manager.
• Following up with Daily, Weekly& Monthly reports of each department.
• Upload the hotels data& rates into GTA online Reservation system.
• Handling Domestic Packages & Offers.
• Assist in outgoing department Packages , Offers& Sales.


Company Details

Cairo Transport& Touring ( CTT) (multinational)

Cairo, Egypt

51-100 employees

Travel and Tourism, Hospitality/Hotels

N/A

Feb 2015 to present (1 year 10 months)
Operation Manager at St. Peter Medical Service& Delta Medical Service

Experience Details

Operation Manager

Administration, Quality, Customer Service/Support

Manager

Operation Manager at “St. Peter Medical Service& Delta Medical Service”
• Responsible on the Admin work.
• Checking the clinics Equipments, medication, operation .
• Following up with the Accounting operation.
• Responsible of the Marketing & sales process.


Company Details

St. Peter Medical Service& Delta Medical Service

Sharm El Sheikh, Egypt

11-50 employees

Medical Devices and Supplies

N/A

Dec 2014 to Feb 2015 (2 months)
Personal Assistant at SUNRISE Select Royal Makadi

Experience Details

Personal Assistant

Administration, Quality, Customer Service/Support

Manager

PA For General Manager at “SUNERISE Select Royal Makadi 5*”
• Handling the daily operation for the Exec. Secretary of the hotel General Manager
• Following the Quality assurance in the hotel.
• In Charge of the GSC department


Company Details

SUNRISE Select Royal Makadi

Sharm el-Sheikh, Egypt

501-1000 employees

Hospitality/Hotels

N/A

Aug 2013 to Dec 2014 (1 year 4 months)
Personal Assistant at Rixos Sharm El- Sheikh

Experience Details

Personal Assistant

Administration, Quality, Customer Service/Support

Manager

• Handling the daily operation for the Exec. Secretary of the hotel General Manager
• Following the Quality assurance in the hotel.


Company Details

Rixos Sharm El- Sheikh (multinational)

Sharm El Sheikh, Egypt

More than 1000 employees

Hospitality/Hotels

N/A

Jun 2012 to Jun 2013 (1 year)
Personal Assistant at SUNRISE Tirana Aqua Park

Experience Details

Personal Assistant

Administration, Quality, Customer Service/Support

Manager

PA For General Manager at “SUNRISE Tirana Aqua Par Resort 4*””
(Transferred in same chain).
• Handling the daily operation for the Exec. Secretary of the hotel General Manager
• In charge on the GSC.
• In charge on the Quality assurance in the hotel.
 The hotel won the E-Cristal Golden award and reached score of 89%.
 We reached in Tripadvisor 47 ranking & 79% recommendation.
• I was mystery shopper for E Cristal ( Serra Resort)


Company Details

SUNRISE Tirana Aqua Park

Sharm El Sheikh, Egypt

501-1000 employees

Hospitality/Hotels

N/A

Oct 2010 to May 2012 (1 year 7 months)
Personal Assistant at SUNRISE Select Diamond Beach

Experience Details

Personal Assistant

Administration, Customer Service/Support, Quality

Manager

PA For General Manager at “SUNRISE Select Diamond Beach Resort 5*””
• Handling the daily operation for the Exec. Secretary of the hotel General Manager
• In charge on the GSC.
• In charge on the Quality assurance in the hotel.
then Transferred to sister hotel SUNRISE Tirana Aqua Park


Company Details

SUNRISE Select Diamond Beach

Sharm El Sheikh, Egypt

501-1000 employees

Hospitality/Hotels

N/A

May 2010 to Oct 2010 (5 months)
Operation Coordinator at JAZ Belvedere

Experience Details

Operation Coordinator

Quality

Experienced (Non-Manager)

Operation Coordinator at” JAZ Belvedere Resort 5* “
• In charge on the GSC.
• In charge on the Quality assurance in the hotel.
• Handling the daily operation for the Exec. Secretary of the hotel General Manager
Reservation Clerk at "JAZ Belvedere Resort 5*"
• Giving support as Executive Secretary and Front Office different sections(Guest Relations- Receptionist) same time
• Handling the VIP guest (Arab& British).


Company Details

JAZ Belvedere

Sharm el-Sheikh, Egypt

501-1000 employees

Hospitality/Hotels

N/A

Oct 2008 to Feb 2010 (1 year 4 months)

Achievements


• Handling the daily operation for the Exec. Secretary of the Travel Agency General Manager
• Following up with Daily, Weekly& Monthly reports of each department
• Upload the hotels data& rates into GTA online Reservation system.
• Monitoring the Domestic Operation ( between the client and the hotels)
• Monitoring the Establishing of new online system (CTT online reservation system)
• Mystery Shopper in Le Mirage Hotel (Air Port )



• Responsible on the Admin work.
• Checking the clinics Equipment, medication, and operation.
• Following up with the Accounting operation.
• Responsible of the Marketing & sales process.



• Following the Quality assurance in the hotel.
• In Charge of the GSC department



• Handling the daily operation for the Exec. Secretary of the hotel General Manager
• Following the Quality assurance in the hotel.



I was in charge on the Quality assurance in the hotel.
 The hotel won the E-Cristal Golden award and reached score of 89%.
 We reached in TripAdvisor 47 ranking & 79% recommendation.



• In charge on the GSC.
• In charge on the Quality assurance in the hotel.


• In charge on the Quality assurance in the hotel.
• Handling the daily operation for the Exec. Secretary of the hotel General Manager
• Handling the VIP guest (Arab& British).


Education

Education in Education

Education Details

Education

Education, Social Studies

Suez Canal University, Egypt

C / Good / 65 - 75%

N/A

N/A

Suez Canal University
2001 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Suez New Secondary School for Girls

Egypt

2000

B / Very Good / 75 - 85%

N/A

Suez New Secondary School for Girls
2000

Certifications

Certificate details

Bachelor of Arts and Education

Sep 2007

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

 ISO 9001/2008

Oct 2014

URS

N/A

Training/Course Details

 ISC Certification for Quality Checker

Oct 2009

 ISC

N/A

Training/Course Details

 HACCAP+ ISO 22000 intro.

May 2013

Rixos

N/A

Training/Course Details

FO Training

Jan 2011

Ministry of Tourism

N/A

Training/Course Details

CRM

Aug 2012

Rixos Sharm

N/A

This profile is fresh!
Last update 10 days ago.

Jobseeker photo

Profile Skills and Keywords

? ISO 9001/2008? HACCAP+ ISO 22000 Intro.? ISC Certification For Quality CheckerAdministrationArabicBachelor Of Arts And EducationBeachesBusiness-orientedCRMCairo Transport& Touring ( CTT)ContractingCreativeCustomer ServiceCustomer ServicesCustomer SupportEducationEnglishFO TrainingHandles StressHard WorkerHospitalityHotel Online Booking SystemHotelsHotels & TravellingInternetMedical Devices And SuppliesMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordMusicOnline BookingOperation CoordinatorOperation ManagerPersonal AssistantPetsPets ( Specially Cats)Presentation SkillsQuality AssuranceQuality ControlRixos Sharm El- SheikhSocial CausesSocial MediaSocial StudiesSupportSurfing InternetTeam PlayerTourismTouristic SightseeingTravel And TourismWalking

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Presentation Skills

Presentation Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

Administration

Administration

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

More than 7 years

Social Media

Social Media

: Expert

: Extreme - I love it!

:

3-5 years

Quality Control

Quality Control

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Tourism

Tourism

: Expert

: Extreme - I love it!

:

More than 7 years

Hotels

Hotels

: Expert

: Extreme - I love it!

:

5-7 years

Administration

Administration

: Expert

: Extreme - I love it!

:

More than 7 years

Hotels & Travelling

Hotels & Travelling

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Services

Customer Services

: Advanced

: Extreme - I love it!

:

More than 7 years

Quality Assurance

Quality Assurance

: Advanced

: Extreme - I love it!

:

5-7 years

Online booking

Online booking

: Advanced

: Extreme - I love it!

:

1-3 years

Education

Education

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Contracting

Contracting

: Intermediate

: Little

:

1-3 years

Hotel Online Booking System

Hotel Online Booking System

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Business-oriented, Hard worker, Creative, Handles Stress, Team Player

Online Presence

https://www.linkedin.com/in/sarah-shahnaz-a68b6328?trk=nav_responsive_tab_profilehttps://www.facebook.com/swaro10

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