Sarah Ibrahim Saweeris
HR Assistant, Procurment, executive
Shubra, Cairo, EgyptWork Experience
Customer Service AgentFull Time
- Job Details:1. Dealing with British Customers over the phone for more than 8 hours on daily- basis. 2. Listening carefully to all of their concerns and finding the most suitable way to solve their issues in respect to the terms and conditions of Vodafone. 3. Delivering British Customers the finest quality of service and respect. 4. Following-up with the customers when the solution might take a period of time, in order not to bother them with any calls- back. 5. Working in a team spirit and cooperating each others. 6. Was Ranked from the top achievers for satisfaction, and my manager got a "Thank you" call from one of my customers to leave a feedback upon the service on the call.
Human Resources Trainee- Training & development departmentInternship
Four Seasons Hotels& Resorts
Jun 2010 - Jul 2010 -1 month
Egypt , Giza
- Job Details:1. Actively participate in the new hire orientation program. 2. Organizing employee activities. 3. Ensure that the cafeteria is clean and well decorated during holidays and special events.
Human Resources Trainee- Recruitment departmentInternship
Four Seasons Hotels& Resorts
Jun 2009 - Jul 2009 -1 month
Egypt , Giza
- Job Details:1. Refer qualified applicants to Human Resources Manager, Department Heads and Division Heads. 2. Screening applicants, do reference checks, background check, medical check and facilitate new hire checks. 3. Process and maintain confidential information and to properly document information for payroll purposes, i.e. new hire, personal information, wage changes, termination, etc. & ensure accurate information are recorded in the HR system on time efficiently. 4. Process PSAs, including completing, distributing and filing. All PSA’s should be delivered in a confidential envelope when routing. 5. Generate list of outstanding (non-compliance) reports concerning performance reviews and training checklists. 6. Assist to prepare and submit a monthly turnover report. 7. Greet applicants and employees and handle all questions in a friendly manner.
Education
BA in Business Administration and International Trade
Misr International University (MIU)Jan 2008 - Jan 2012 - 4 yr
College Diploma in Operations Management
State University of New YorkJan 2011 - Jan 2012 - 1 Year
High School - Thanaweya Amma
sahara laguage schoolJan 2008
Achievements
While studying in State University of New York, I was ranked from the top four students in my English Class, and in the Strategic Management Class , and the Operational Management Class as well.
Skills
Languages
Arabic
FluentEnglish
FluentFrench
Advanced
Training & Certifications
TOEFL
AUC·2013