Sarah Hassan Salama

Chief Operating OfficerFull Time

• Job Details:• Collaborate with CEO in setting and driving organizational vision, operations strategy, and hiring levels. • Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning. • Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met. • Ensure effective recruiting, onboarding, professional development, performance management, and retention. • Analyze internal operations and identify areas for process enhancement. • Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with CEO. • Oversee operations, HR, and accounting, and partner with CEO in sales management so that sufficient investment capital can be budgeted for near-term growth targets. • Manage capital investments and expenses aggressively to ensure that the company achieves investor targets for growth and profitability. • Monitor performance with tracking software and take corrective measures when necessary, and prepare detailed updates and forecasts. • Build and maintain trusting relationships with key customers, clients, partners, and stakeholders. • Required skills and qualifications. • Five or more years of experience in executive leadership roles. • Excellent leadership skills, with steadfast resolve and personal integrity. • Understanding of advanced business planning and regulatory issues. • Solid grasp of data analysis and performance metrics. • Ability to diagnose problems quickly and foresee potential issues.

CRM , Operations and Contracting Supervisor & Call Center Moderator & Sales adminFull Time

• Job Details:CRM Systems Supervisor Sales admin Call center moderator Data analyst Operations & Contracting Supervisor

CRM Admin & call center managerFull Time

• Job Details:- Consolidating information and provide all kind of reports periodically “ daily , weekly and monthly”. - Initiating and Advancing CRM reporting system. - Keeping a proper customer case record. - Responsibly on archiving system and ensure that all concerned parties are communicated with the CRM case status. - Acting as point of co-ordination between CRM team & other departments. - Supporting the CRM front line members by providing daily, weekly and monthly performance analysis. - Handle other tasks as per direct superior assignment.