Basic Info

Sarah kamal

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Account advisor at Raya contact center

Experience Details

Account advisor

Customer Service/Support

Experienced (Non-Manager)

Customer service at etisalat uae project


Company Details

Raya contact center

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Mar 2015 to Mar 2016 (1 year)
Telesales at Wasla outsource

Experience Details

Telesales

Customer Service/Support

Experienced (Non-Manager)

Telesales cvm account


Company Details

Wasla outsource

Cairo, Egypt

51-100 employees

Consumer Services

N/A

Nov 2012 to Dec 2013 (1 year 1 month)
Telesales at Citi bank

Experience Details

Telesales

Customer Service/Support

Experienced (Non-Manager)

Telesales credit card for citibank


Company Details

Citi bank

Cairo, Egypt

11-50 employees

Consumer Services

N/A

Mar 2012 to May 2012 (2 months)

Achievements


achieving my monthly target at citibank and wasla contact center also my KPI's at raya contact center


achieving my monthly target as sales agent, my KPI as customer service agent at Wasla and Raya,

Education

Bachelor's Degree in Law

Education Details

Bachelor's Degree

Law

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2005 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

atef barakat language school

Egypt

2005

C / Good / 65 - 75%

N/A

atef barakat language school
2005

Training and Courses

Training/Course Details

HR

Jul 2016

cairo university

human resources management

Training/Course Details

HR workshop

Sep 2016

EBS

Learn all about HR Functions and how to work them by myself

Training/Course Details

advanced excel for HR

Aug 2016

HR Winner

how to use Excel formulas in HR tasks ( payroll and personal )

Training/Course Details

PHRI Workshop

Dec 2016

EBS

Advanced HR Certification. Learn more functions like com&ben, all excel formulas.

Training/Course Details

Recruitment and Selection Workshop

Feb 2016

HR Winner

N/A

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Profile Skills and Keywords

Account AdvisorAdvanced Excel For HRConsumer ServicesCustomer ServiceEnglishHRHR WorkshopHard WorkerHuman ResourcesInternetLawLearning New SkillsMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft VisioMicrosoft WordOrganizerPHRI WorkshopPresenterRecruitment And Selection WorkshopSalesSupportSupportiveTeam PlayerTeam WorkTelesales

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

Less than 1 year

Microsoft Visio

Microsoft Visio

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Microsoft Outlook

Microsoft Outlook

: Intermediate

: High

:

1-3 years

Fields of Expertise

customer service

customer service

: Advanced

: High

:

1-3 years

sales

sales

: Advanced

: High

:

1-3 years

human resources

human resources

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Presenter, Organizer, Team Player, Supportive

Online Presence

https://www.linkedin.com/in/sarah-raafat-mohamed-kamal-4a217b56?trk=hp-identity-photoSara_m3b@yahoo.comSaso_twinz

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