Basic Info

Sarah Selim

4 years

Giza, Egypt

Master's Degree

Manager

Work Experience

Performance Manager at Vodafone UK

Experience Details

Performance Manager

Customer Service/Support

Experienced (Non-Manager)

Driving Performance to meet or exceed quality service goals and companies KPIs.
Provided accurate, specific performance feedback for CSRs.
Managed Staff Scheduled and made sure company’s policies are adhered.
Taking the ownership of keeping staff motivated and having business awareness of their own goals, companies goals and customer satisfaction


Company Details

Vodafone UK (multinational)

Egypt

N/A

Telecommunications

N/A

Mar 2015 to present (2 years 6 months)
Real Time Management " RTM " at Vodafone UK

Experience Details

Real Time Management " RTM "

Customer Service/Support, Operations/Management

Manager

Making sure all logged in agents are adhering to time management & Client requirements at all times.


Company Details

Vodafone UK (multinational)

Egypt

N/A

Telecommunications

N/A

Jan 2015 to Mar 2015 (2 months)
Web Chat Operations Specialist at Vodafone UK

Experience Details

Web Chat Operations Specialist

Customer Service/Support, Operations/Management

Experienced (Non-Manager)

Investigated and resolved customers’ enquiries in an empathetic manner via online website chat.


Company Details

Vodafone UK (multinational)

Egypt

N/A

Telecommunications

N/A

Mar 2014 to Jan 2015 (10 months)
International Account Floor Walker at Vodafone UK

Experience Details

International Account Floor Walker

Customer Service/Support, Operations/Management

Experienced (Non-Manager)

Responded promptly to enquiries and requests from agents and delivered to them company’s policy in a professional way. Conducted several trainings “Stress Management, Emotional intelligence, Soft Skills “to develop trainees’ skills. Handled customers’ complaints and escalations in a professional manner that serves to company’s best and high level of customer satisfaction.


Company Details

Vodafone UK (multinational)

Egypt

More then 1000 employees

Telecommunications

N/A

Jan 2013 to Jun 2013 (5 months)
International Account Advisor at Vodafone UK

Experience Details

International Account Advisor

Customer Service/Support

Entry Level

Managed Customer calls effectively and efficiently in a complex, fast paced and challenging call center environment Addressed and resolved customers' issues in regards to Their Bills, Account or Product.


Company Details

Vodafone UK (multinational)

Egypt

More then 1000 employees

Telecommunications

N/A

Jun 2012 to Jan 2013 (7 months)
Pharmacist at Al Fouad

Experience Details

Pharmacist

Pharmaceutical

Entry Level

Managed Drug and Supply inventories, properly dispensed a number of prescriptions per day


Company Details

Al Fouad (multinational)

Egypt

51- 100 employees

Pharmaceuticals

N/A

Mar 2011 to Sep 2011 (6 months)
Chemist/Lab Analyst at Al Kasr Al Ainy

Experience Details

Chemist/Lab Analyst

Analyst/Research

Entry Level

Analyzed Patients Samples to determine and differentiate healthy and diseased ones.


Company Details

Al Kasr Al Ainy

Egypt

N/A

Research

N/A

Jun 2010 to Sep 2010 (3 months)

Achievements


My team was number one on queue for two months


Reducing and managing unplanned leaves from 17% to 3%


Achieving my NPS target, and being on the top of queue


Achieving my target to deliver info to advisers and team managers


First place presentation award in a project titled " A step against world poverty " talking about using GMO " genetically modified food " to stop poverty in Africa and worldwide at Biotechnology Symposium.


August 2015 “Recognized for top performance for the previous quarter Feb/March/April “  March 2015 “ Recognized as a Top performer for the month “  First place presentation award in a project titled " A step against world poverty " talking about using GMO " genetically modified food " to stop poverty in Africa and worldwide at Biotechnology Symposium.  Best organizer award for the First “ Biotechnology Day “ held in Cairo University  Presenter in the “ First International Biotechnology Innovation Conference” That included participants from various nations such as Germany, India, Japan, and China “with a presentation as research paper: titled “Artificial life”  Presenter of the De-inking project (Paper recycling and ink removal) research which was held in AUC in the students science affair Also i have achievements in sports as swiming, football I have achievements as a musician, i used to play piano in the opera

Education

BSc in Biotechnology

Education Details

BSc

Biotechnology

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
2007 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sphinx Language School

Egypt

2006

A / Excellent / 85 -100%

N/A

Sphinx Language School
2006

Certifications

Certificate details

Basics of Project Management

Jun 2016

N/A

N/A

N/A

Harvard

N/A

Training and Courses

Training/Course Details

Clinical Trials Training

Mar 2015

Clinilab

N/A

This profile is fresh!
Last update 17 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe PhotoshopAl FouadArabicBasics Of Project ManagementBiotechnologyChemist/Lab AnalystClinical Trials TrainingCustomer ServiceDocumentariesEnglishFlexibleFrenchHard WorkerInternational Account AdvisorInternational Account Floor WalkerInternetLeaderManagementMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMoviesMusicPerformance ManagerPersistentPharmaceuticalPharmaceuticalsPharmacistPharmacyPlaying Piano ProfessionallyProblem SolverProject ManagementReal Time Management " RTM "ResearchSupportSwimmingTelecommunicationsVodafone UKWeb Chat Operations Specialist

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Adobe Photoshop

Adobe Photoshop

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

pharmacy

pharmacy

: Expert

: Extreme - I love it!

:

1-3 years

customer service

customer service

: Expert

: Extreme - I love it!

:

5-7 years

Biotechnology

Biotechnology

: Expert

: Extreme - I love it!

:

1-3 years

Management

Management

: Expert

: Extreme - I love it!

:

1-3 years

project management

project management

: Beginner

: Medium

:

Less than 1 year

Key Skills

Leader, Hard worker, Problem Solver, Flexible / Adaptive, Persistent

Online Presence

https://www.facebook.com/sarah.magdy.507

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