Sarah Magdy Selim

• April 2018 introduced quality system and KPIs system along with a consequence matrix, to make sure quality guild lines are applied and met at Citybookers. • March 2018 Introduced NPS “Net promoting score “within inbound telephone and social media teams, to assess customer satisfaction at Citybookers. • December 2017 Recognized for successfully launching a new queue for customer service and meeting agreed financial targets at Flora Fusion. • October 2017 Recognized as a Top performer in the project management team at Vodafone UK. • January 2016 Recognized for driving team performance to achieve & maintain First Place on queue for two months at Vodafone UK. • August 2015 Recognized for top performance for the previous quarter Feb/March/April at Vodafone UK. • March 2015 Recognized as a Top performer for the month at Vodafone UK. • First place presentation award 2014 in a project titled " A step against world poverty " talking about using GMO " genetically modified food " to stop povert