Basic Info
Sarah Selim
4 years
Giza, Egypt
Master's Degree
Manager
Work Experience
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Performance Manager at Vodafone UK
Experience DetailsPerformance Manager Customer Service/Support Experienced (Non-Manager)
Driving Performance to meet or exceed quality service goals and companies KPIs. Company DetailsVodafone UK (multinational) Egypt N/A Telecommunications N/A
Mar 2015 to present (2 years 6 months)
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Real Time Management " RTM " at Vodafone UK
Experience DetailsReal Time Management " RTM " Customer Service/Support, Operations/Management Manager Making sure all logged in agents are adhering to time management & Client requirements at all times. Company DetailsVodafone UK (multinational) Egypt N/A Telecommunications N/A
Jan 2015 to Mar 2015 (2 months)
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Web Chat Operations Specialist at Vodafone UK
Experience DetailsWeb Chat Operations Specialist Customer Service/Support, Operations/Management Experienced (Non-Manager) Investigated and resolved customers’ enquiries in an empathetic manner via online website chat. Company DetailsVodafone UK (multinational) Egypt N/A Telecommunications N/A
Mar 2014 to Jan 2015 (10 months)
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International Account Floor Walker at Vodafone UK
Experience DetailsInternational Account Floor Walker Customer Service/Support, Operations/Management Experienced (Non-Manager) Responded promptly to enquiries and requests from agents and delivered to them company’s policy in a professional way. Conducted several trainings “Stress Management, Emotional intelligence, Soft Skills “to develop trainees’ skills. Handled customers’ complaints and escalations in a professional manner that serves to company’s best and high level of customer satisfaction. Company DetailsVodafone UK (multinational) Egypt More then 1000 employees Telecommunications N/A
Jan 2013 to Jun 2013 (5 months)
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International Account Advisor at Vodafone UK
Experience DetailsInternational Account Advisor Customer Service/Support Entry Level Managed Customer calls effectively and efficiently in a complex, fast paced and challenging call center environment Addressed and resolved customers' issues in regards to Their Bills, Account or Product. Company DetailsVodafone UK (multinational) Egypt More then 1000 employees Telecommunications N/A
Jun 2012 to Jan 2013 (7 months)
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Pharmacist at Al Fouad
Experience DetailsPharmacist Pharmaceutical Entry Level Managed Drug and Supply inventories, properly dispensed a number of prescriptions per day Company DetailsAl Fouad (multinational) Egypt 51- 100 employees Pharmaceuticals N/A
Mar 2011 to Sep 2011 (6 months)
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Chemist/Lab Analyst at Al Kasr Al Ainy
Experience DetailsChemist/Lab Analyst Analyst/Research Entry Level Analyzed Patients Samples to determine and differentiate healthy and diseased ones. Company DetailsAl Kasr Al Ainy Egypt N/A Research N/A
Jun 2010 to Sep 2010 (3 months)
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Achievements
My team was number one on queue for two months
Reducing and managing unplanned leaves from 17% to 3%
Achieving my NPS target, and being on the top of queue
Achieving my target to deliver info to advisers and team managers
First place presentation award in a project titled " A step against world poverty " talking about using GMO " genetically modified food " to stop poverty in Africa and worldwide at Biotechnology Symposium.
August 2015 “Recognized for top performance for the previous quarter Feb/March/April “ March 2015 “ Recognized as a Top performer for the month “ First place presentation award in a project titled " A step against world poverty " talking about using GMO " genetically modified food " to stop poverty in Africa and worldwide at Biotechnology Symposium. Best organizer award for the First “ Biotechnology Day “ held in Cairo University Presenter in the “ First International Biotechnology Innovation Conference” That included participants from various nations such as Germany, India, Japan, and China “with a presentation as research paper: titled “Artificial life” Presenter of the De-inking project (Paper recycling and ink removal) research which was held in AUC in the students science affair Also i have achievements in sports as swiming, football I have achievements as a musician, i used to play piano in the opera
Education
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BSc in Biotechnology
Education DetailsBSc Biotechnology Cairo University, Egypt B / Very Good / 75 - 85% N/A N/A Cairo University
2007 - 2012
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High School - Thanaweya Amma
High School DetailsThanaweya Amma Sphinx Language School Egypt 2006 A / Excellent / 85 -100% N/A Sphinx Language School
2006
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Certifications
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Basics of Project Management
Jun 2016
Certificate detailsBasics of Project Management Jun 2016 N/A N/A N/A Harvard N/A |
Training and Courses
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Clinical Trials Training at Clinilab
Mar 2015
Training/Course DetailsClinical Trials Training Mar 2015 Clinilab N/A |
Last update 17 days ago.
Profile Skills and Keywords
AdaptiveAdobe PhotoshopAl FouadArabicBasics Of Project ManagementBiotechnologyChemist/Lab AnalystClinical Trials TrainingCustomer ServiceDocumentariesEnglishFlexibleFrenchHard WorkerInternational Account AdvisorInternational Account Floor WalkerInternetLeaderManagementMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMoviesMusicPerformance ManagerPersistentPharmaceuticalPharmaceuticalsPharmacistPharmacyPlaying Piano ProfessionallyProblem SolverProject ManagementReal Time Management " RTM "ResearchSupportSwimmingTelecommunicationsVodafone UKWeb Chat Operations SpecialistSelf-assesed Skills
Tools and Technologies
Adobe Photoshop
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Microsoft PowerPoint
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Microsoft Word
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Internet
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Microsoft Excel
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Fields of Expertise
pharmacy
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customer service
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Biotechnology
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Management
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project management
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Key Skills
Leader, Hard worker, Problem Solver, Flexible / Adaptive, PersistentOnline Presence
