Sarah Samir ElShiaty

Operation SupervisorFull Time

• Job Details: Communicate with the audit requestor (client or Sales Affiliate) and audited facility as required to obtain relevant information to plan accordingly.  Handling clients complains.  Communicate with global team for new audit schemes.  Understand the local client’s current and future needs and develop the service in line with global policies accordingly.  Work closely with the retail support platform and supervise the missions for key accounts.  Issue the quotations.  Manage the clients’ accounts.  Issue the invoices using oracle database and follow the payment process.  Ensure all the invoices and payments complying with the TAX law.  Meet agreed turnaround times for reporting and other deliverables.  Ensure full compliance with the company’s code of integrity & Professional Conduct.  Cooperate fully with any investigations in relation to Quality issues or Integrity where required.  Follow the market and prepare the needed marketing plan quarterly to raise the market share.  Business development and meeting targets.  Issue the KPI report monthly  Issue the Sales Analysis Reports.  Issue the revenue reports (Monthly, Quarterly, Yearly).

Sales and Customer Relations SupervisorFull Time

• Job Details: Building and maintaining profitable relationships with key customers.  Ensure outstanding customer satisfaction by maintaining strong working relationships.  Handling the complains quickly and efficiently.  Assist sales team with the customer’s needs and planning the process.  Keeping customers updated on the latest products in order to increase sales.  Motivate and train the sales team to close the deals.

Operation Supervisor / Customer Service SupervisorFull Time

• Job Details: Supervise everyday working of departments operating process.  Ensure achievement of all internal and external needs.  Analyze and identify all performance related issues and ensure appropriate steps.  Create a strategy to target a new customer.  Solving the customer’s issues.  Set goals for the team, follow the process and check progress.  Ensure the CRM is updated to export the monthly report accordingly.  Manage the corporate deals and target more deals.