Basic Info

Sarah Maged

3 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Training Coordinator at Libano suisse Takaful Egypt

Experience Details

Training Coordinator

Training/Instructor

Entry Level

N/A


Company Details

Libano suisse Takaful Egypt (multinational)

Cairo, Egypt

N/A

Insurance

N/A

Aug 2017 to present (2 months)
Admin at Swedish specialized center for special needs

Experience Details

Admin

Administration

Entry Level

I was responsible for Quality control of the center - Twitter and Facebook posts - Making reports - arrange events for children - Tasks of office coordinator


Company Details

Swedish specialized center for special needs

Cairo, Egypt

11-50 employees

Education

N/A

Jan 2017 to May 2017 (4 months)
Technical support at Teleperformance ( Samsung egypt )

Experience Details

Technical support

Customer Service/Support, Banking

Experienced (Non-Manager)

-Responsible for trying to help customers to solve any problem they face with their devices through the call
- making service request if there is a big issue that can't be solved through the call and send it to service center and follow up with the customer
- making reports related to service center
- making happy call ( survey calls )


Company Details

Teleperformance ( Samsung egypt ) (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Jul 2013 to Nov 2013 (4 months)
Customer service at Teleperformance ( mantronix )

Experience Details

Customer service

Customer Service/Support, Banking

Experienced (Non-Manager)

Responsible for making service requests for the customers who have issues in their devices and send it to the service center and follow up with the customer


Company Details

Teleperformance ( mantronix ) (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Jan 2013 to Jul 2013 (6 months)
Leads at Teleperformance ( barcleys bank )

Experience Details

Leads

Customer Service/Support, Banking

Entry Level

Responsible for collecting specific data that sales team need


Company Details

Teleperformance ( barcleys bank ) (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

May 2012 to Aug 2012 (3 months)
Customer service at Teleperformance ( Vodafone )

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

- Responsible for activating the lines of the customers
- Responsible for port out and port in of the lines


Company Details

Teleperformance ( Vodafone ) (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Dec 2010 to May 2012 (1 year 5 months)

Education

Commerce and business administration in Foreign trade and business administration

Education Details

Commerce and business administration

Foreign trade and business administration

Helwan University, Egypt

Not specified

Foreign trade Economic Economic fluctuations

N/A

Helwan University
2005 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Nasr Language School

Egypt

2005

B / Very Good / 75 - 85%

N/A

El Nasr Language School
2005

Certifications

Certificate details

Training course in ICDL

Sep 2014

N/A

N/A

005414

B.SMART

Microsoft office Word,Excel,Power point

Certificate details

Strategic Leadership

Apr 2010

N/A

N/A

N/A

Canadian Training center of human development

Certification of completion a comprehensive seminar in strategic leadership

MINI MBA
Jul 2016

Certificate details

MINI MBA

Jul 2016

97%

N/A

CE52590

Change International Business Training

Certificate of achievement (Received the necessary training and has successfully acquired the required level of skill and competence in the techniques of business administration

Time Managment
Mar 2017

Certificate details

Time Managment

Mar 2017

N/A

N/A

CE4820

Change International Business Training

Certificate of achievement (has received the necessary training and has successfully acquired the required level of skill and competence in the techniques of soft skills

Certificate details

PHRS (Professional human resource specialist)

Feb 2015

95%

N/A

CE4411

Change International Business Training

Certification of professional human resources specialist from change international business training

Certificate details

Strategic Human Resource

Jul 2017

N/A

N/A

N/A

Linkedin Learning

LinkedIn learning

Certificate details

Administrative Human Resources

Jul 2017

N/A

N/A

N/A

Linkedin Learning

LinkedIn learning

Certificate details

Human Resources Foundations

Jul 2017

N/A

N/A

N/A

LinkedIn Learning

LinkedIn learning

Training and Courses

Training/Course Details

Introduction to social media marketing

Dec 2016

Hootsuite Academy

https://education.hootsuite.com Course level: Beginner level

Training/Course Details

Optimizing Your Social Media Profiles

Dec 2016

Hootsuite Academy

https://education.hootsuite.com Course level : Beginner level

Training/Course Details

Social media strategy from A to Z

Jul 2017

Hootsuite Academy

N/A

Training/Course Details

Growing your online community

Jul 2017

Hootsuite Academy

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdminAdministrationAdministrative Human ResourcesBankingCustomer ServiceEducationEnglishForeign Trade And Business AdministrationGrowing Your Online CommunityHandles StressHard WorkerHuman ResourcesHuman Resources FoundationsInsuranceIntroduction To Social Media MarketingLeadsLibano Suisse Takaful EgyptMINI MBAMicrosoft ExcelMicrosoft WordMicrosoft Power PointOffshoringOptimizing Your Social Media ProfilesOrganizerOutsourcingPHRS (Professional Human Resource Specialist)Problem SolverReadingSocial Media Strategy From A To ZStrategic Human ResourceStrategic LeadershipSupportSupportiveTaking CoursesTechnical SupportTeleperformance ( Barcleys Bank )Teleperformance ( Mantronix )Teleperformance ( Samsung Egypt )Teleperformance ( Vodafone )Time ManagmentTraining CoordinatorTraining Course In ICDL

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft word

Microsoft word

: Advanced

: High

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

Less than 1 year

Microsoft power point

Microsoft power point

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Advanced

: High

:

1-3 years

LEADS

LEADS

: Advanced

: High

:

Less than 1 year

Technical support

Technical support

: Advanced

: High

:

Less than 1 year

Human resources

Human resources

: Intermediate

: Extreme - I love it!

:

Less than 1 year

admin

admin

: Beginner

: Medium

:

Less than 1 year

Key Skills

Hard worker, Organizer, Problem Solver, Handles Stress, Supportive

Online Presence

https://www.linkedin.com/in/sarah-mohamed-0b8585b4https://www.jobzella.com/sarah_maged

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