Sarah Soliman

logistic specialist

• Job Details:Handling customers’ orders in Saudi Arabia end to end through chat and requests portal. Communicating with delivery companies to keep track of orders and delivery expectations. Following up on customers’ orders after dispatch till delivery. Reporting on the number of orders and trends to build forecasts for orders. Stock management for products in line with the market demand. Handling cancelled requests and refund cases. Launching marketing campaigns for offers and new products. Managing external ordering through different portals including Amazon & Noon. Support in logistics management and pricing for newly launched products. Conduct training, provide access and mentor new hires for customer support.

Customer Support Representative

• Job Details:Handling patients’ reservations for clinics and doctor appointments. Validating and submitting medical insurance claim requests to different insurance companies. Contact center: handling inquiry calls for the hospital’s hotline. Offering medical insurance packages for frequent visitors. Act as quality control for contact center representatives to ensure KPIs achievement.