Sara Mustafa Mustafa

Senior Account Manager at SYSTEM ONE

New Cairo, Cairo, Egypt

Extend Ads Company

Oct 2021 - Dec 2021 -2 months

Egypt , Cairo

Job Details:Follow the events of the Riyadh season in Saudi Arabia on all social media platforms and And give a detailed report to the client.

SYSTEM ONE

Jan 2021 - Present -4 yrs, 5 months

Egypt , Cairo

Job Details:As Account Manager: 1- Communicating with clients to ensure that all of their needs are understood and addressed 2- Building strong client relationships to maintain old business and acquire new customers 3- Resolving complaints and keeping track of all processes that pertain to the client’s desires 4- Collaborating with various internal departments to ensure that they fulfill all customer requests As Internal HR Admin: Internal HR Admin (Hiring new employees, attendance, Vacation balance, Follow the internal regulations, end hiring and maintaining personnel records)

Lebanese beauty academy for beauty courses

Oct 2020 - Jan 2021 -3 months

Egypt , Cairo

Job Details:Handle different social media platforms as Facebook and Instagram, respond to reader comments and direct messages create design and Facebook and Instagram Ads.

Raya Contact Canter – Aman Project.

Dec 2017 - Oct 2020 -2 yrs, 10 months

Egypt , Cairo

Job Details:- As Account advisor: 1- Handling inbound and outbound calls. 2- Responding to emails of customer complaints. 3- Backup for my team leaders. - As Co-trainer: 1- Produce training schedules and agenda and training plan. 2- Prepare training material (presentations, worksheets etc.) 3- Execute the training plan. 4- Coach employees when needed (New Info - New Systems) 5- Updating the Knowledge-base