SM
Sarah Mohamed Ibrahim Malek
Sales , customer service at Raya , altayyar group now
Heliopolis, Cairo, EgyptWork Experience
Sales agentFull Time
El-Mosafer
May 2018 - Present -7 yrs, 2 months
Egypt , Cairo
- Job Details:.Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations .Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc.) to travelers .Plan and sell transportations, accommodations, insurance and other travel services .Book transportation, make hotel reservations and collect payment/fee. .Network with tour operators .Meet profit and sales targets .Preparing promotional materials and displays. Arranging for an appropriate balance of quiet and active activities.
Customer serviceFull Time
Raya
Oct 2016 - Present -8 yrs, 9 months
- Job Details:Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide customer support
Skills
Languages
Arabic
FluentEnglish
Intermediate