Sarah Mounir Kassem

Operations Manager - GLCM Client services at Hsbc, Gsc Egypt

Omraneya, Giza, Egypt

Operations Manager - GLCM Client servicesFull Time
Feb 2024 - Present -1 yr, 5 months
Egypt
- Job Details:Leading Helpdesk France as a support to the clients by all the channels.
Team leader Account Loans - French departmentFull Time
Oct 2022 - Jan 2024 -1 yr, 3 months
Egypt
- Job Details:Leading Cards and Loans Teams - Leading services back office. Leading Customer services team. Leading Inheritance Team - one of banking operations teams
Senior account loans, Lending services French departmentFull Time
Nov 2019 - Oct 2022 -2 yrs, 11 months
Egypt , Giza
- Job Details:-Ensure that all the customer's requests are well treated and that customer's satisfaction is met. - Ensuring that the loans documents are rightly fulfilled. - Booking the loans amounts. - Deliver training for new joiners and cross trainees. - Created training plan for the team members. - Ensuring that the team is achieving the targets. - Deliver support to my peers when needed.
Banking Ops processor- French department | “Search & Complains and Checkbook” teams.Full Time
Feb 2017 - Oct 2019 -2 yrs, 8 months
Egypt , Giza
- Job Details:-supported search and complains team where we respond to customer's requests by sending bank statements, payments proofs and chequebooks - Delegate on search and complains team for a year - supported account closure - supported mortgage onshore teams during the pandemic in order to absorb the volume

Machali company for oils and perfume paste

Nov 2015 - Jan 2017 -1 yr, 2 months

Egypt , Cairo

Job Details:Responsible for clients’ needs of batch, exporting operations, receiving the purchase orders and preparing the operations papers. Linking the exporting office with the factory. Responsible for the financial needs of the office.

Aug 2015 - Oct 2015 -2 months

Egypt , Giza

Job Details:Receiving customers calls, giving the help and solving the handset, sim cards, network and the software issues over the phone

Scylla advertising

Jul 2014 - Oct 2014 -3 months

Egypt , Cairo

Job Details:My mission was calling the clients and convincing them to make the deals of their online advertising with our company instead of google, I was working in the Uk departement with a target every month to accomplish

Bachelor's Degree in Faculty of Arts - French department
Cairo University (CU)
Jan 2011 - Jan 2015 - 4 yr
High School - Thanaweya Amma
Collège de la Mère de Dieu
Jan 2011

Moderator at SCCI ( Students confrence on commuication and informations )
Student Activity
Jun 2013 - May 2014 -11 months
Participant at SCCI ( Students confrence on communication and informations )
Student Activity
Jun 2012 - May 2013 -11 months