
Sarah Ibrahim Ibrahim
Customer service executive at Hsbc bank
Helwan, Cairo, EgyptWork Experience
Data Research AnalystFull Time
- Job Details:Interpret data, analyze results using statistical techniques and provide ongoing reports. Acquire data from primary or secondary data sources. Identify, analyze, and interpret trends or patterns in complex data sets. Filter and clean data by reviewing computer reports, printouts, and performance indicators. Work with management to prioritize business and information needs. Locate and define new process improvement opportunities. Searching the internet and other resources to a built data for the company using different search engines. Filling the form that agreed with the data.
Account Advisor “HS” Home ServicesFull Time
Raya Contact Centre
Aug 2015 - Jan 2016 -5 months
Egypt , Cairo
- Job Details:Handle variety of functions including: Customer Service. Technical Support for ADSL. Billing Issues. Mobile Internet. Network Complains. Follow up with customer to achieve customer satisfaction by providing a prompt, efficient and courteous service to caller.
ADSL Technical Support SpecialistFull Time
Vodafone, Cairo, Egypt
Feb 2013 - Jul 2015 -2 yrs, 5 months
Egypt , Cairo
- Job Details:Answer customer enquiries through phone regarding ADSL providing technical assistance and support. Provide front line technical support for various clients.
Education
Bachelor's Degree in commerce
Helwan UniversityJan 2002 - Jan 2008 - 6 yr
High School - Thanaweya Amma
zahraa helwan school for girlsJan 2001
Verified Badges
Technical Badges:
Skills
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
English Conversation at AUC
AUC in cairo·2016Verbal Judo – Part I , Part 2
Vodafone Egypt·2014Basic Business Skills Acquisition (BBSA) sponsored by the Future Generation Foundation (FGF)
cairo university·2008