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Sarah Ibrahim Ibrahim

Customer service executive at Hsbc bank

Helwan, Cairo, Egypt

Work Experience

  • Customer service executiveFull Time

    Hsbc bank

    Nov 2017 - Present -7 yrs, 8 months

    Egypt , Cairo

    • Data Research AnalystFull Time

      Maarefah Management

      Jan 2017 - Jun 2017 -5 months

      Egypt , Cairo

      • Job Details:Interpret data, analyze results using statistical techniques and provide ongoing reports. Acquire data from primary or secondary data sources. Identify, analyze, and interpret trends or patterns in complex data sets. Filter and clean data by reviewing computer reports, printouts, and performance indicators. Work with management to prioritize business and information needs. Locate and define new process improvement opportunities. Searching the internet and other resources to a built data for the company using different search engines. Filling the form that agreed with the data.
    • Account Advisor “HS” Home ServicesFull Time

      Raya Contact Centre

      Aug 2015 - Jan 2016 -5 months

      Egypt , Cairo

      • Job Details:Handle variety of functions including: Customer Service. Technical Support for ADSL. Billing Issues. Mobile Internet. Network Complains. Follow up with customer to achieve customer satisfaction by providing a prompt, efficient and courteous service to caller.
    • ADSL Technical Support SpecialistFull Time

      Vodafone, Cairo, Egypt

      Feb 2013 - Jul 2015 -2 yrs, 5 months

      Egypt , Cairo

      • Job Details:Answer customer enquiries through phone regarding ADSL providing technical assistance and support. Provide front line technical support for various clients.
    • Education

      • Bachelor's Degree in commerce

        Helwan University

        Jan 2002 - Jan 2008 - 6 yr

      • High School - Thanaweya Amma

        zahraa helwan school for girls

        Jan 2001 

      Verified Badges

      Technical Badges:

        Skills

        • Microsoft Word
        • Microsoft Office
        • Microsoft Excel
        • Microsoft Outlook
        • Customer Service
        • Microsoft Powerpoint
        • data research
        • tele sales

        Languages

        • Arabic

          Fluent
        • English

          Fluent

        Training & Certifications

        • English Conversation at AUC

          AUC in cairo·2016
        • Verbal Judo – Part I , Part 2

          Vodafone Egypt·2014
        • Basic Business Skills Acquisition (BBSA) sponsored by the Future Generation Foundation (FGF)

          cairo university·2008
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