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Sarah Emad Hassan

Sales Operation Manager East and Central Africa Branch at MCS Holding at Mideast Communication Systems

New Cairo, Cairo, Egypt

Work Experience

Mideast Communication Systems

  • Technology Alliance ExecutiveFull Time

    May 2024 - Present -1 yr, 2 months

    Egypt , Cairo

    • Sales Operation Manager East and Central Africa Branch at MCS HoldingFull Time

      Jan 2021 - Present -4 yrs, 6 months

      Egypt , Cairo

      • Job Details:• Develop high quality pipeline for our sales teams via lead development and qualified sales opportunities. • Lead follow-up from marketing campaigns and events (MQLS) outbound prospecting into white space accounts. • Contact potential clients through cold calls, social media, emails and present our company portfolio to potential clients. • Identify client needs and suggest appropriate products/services and build a trusting relationship with (prospective) clients and sales representatives. • Proactively seek new business opportunities in the market and set up meetings or calls between (prospective) clients and sales representatives. • Manage and evaluate data to determine the effectiveness of a product, and the strength of the Vendor in this region. • Train sales team (new and current employees) to utilize systems that increase sales efficiency, including CRM (Oracle- NetSuite). • Enable new employees on Vendors’ products. • Forecast future sales growth to report on the needs and goals of future campaigns and preparing monthly business review presentations. • Track and analyze key metrics including pipeline growth, win/loss rates, target Vs. achievement and maintain Sales Teams monthly SLA and quarterly KPIs. • Create and maintain Sales Department policies, trainings, enablement sessions manuals, and sales-related resource material. • Expand relationships with assigned channel partners. Assigned to channel partners based on geography. • Establish productive, professional relationships with key personnel in assigned partner accounts. • Sell through partner organizations to end users in coordination with partner sales resources. • Train and enable partners and their staff, while monitoring competitor activity and creating plans for growing market share. • Conduct business plan meetings with vendors (Annually and Quartey).
    • Strategy and Compliance Admin at MCS HoldingFull Time

      May 2020 - Present -5 yrs, 2 months

      Egypt , Cairo

      • Job Details:• Determine organization strengths, weakness, operational effectiveness, and opportunities. • Make recommendations based on internal and external factors to achieve Organization's long-term goals. • Shape the company's overall business strategy. • Develop strategic plans and assess company performance. • Develop workflow processes (align processes, resources, and department goals with overall strategy). • Recommend, develop, and implement changes to existing and proposed procedures, policies, and programs. • Lead implementation project for new system at the workplace (Oracle NetSuite) starting from initiation, planning, and project execution along with the predefined SOW. • Study Africa’s technology market, and logistics policies and procedures.
  • Office Manager at The Firm Real Estate ConsultancyFull Time

    The Firm

    Jul 2017 - May 2020 -2 yrs, 10 months

    Egypt , Cairo

    • Job Details:Supervise staff (receptionists, sales agents, and other employees). • Recruit, train and organize induction programs for new employees. • Explain compensation benefits and evaluate job performance. • Responsible for Payroll and managing office budgets. • Present property budgets and generate real estate financial reports. • Monitor and supervise stuff and assign duties. • Bookkeeping duties like paying taxes. • Contact developers for any project’s updates, launches, contracts, and collections. • Responsible for resale properties.
  • Admin Executive at The Address Real EstateFull Time

    The Address

    Feb 2016 - Jun 2017 -1 yr, 4 months

    Egypt , Cairo

    • Job Details:Assist in payroll preparation by providing relevant data, like absences, bonus, overtime, and leaves. • Prepare paperwork and contracts. • Process employees’ requests and provide relevant information. • Collaborate with the Recruiter to post job ads on careers pages and process incoming resumes. • Handle Recruitment process. • Send E-mails and CILs to the developers.
  • account coordinatorFull Time

    Pro Creation

    May 2010 - Feb 2011 -9 months

    Egypt , Cairo

    • Job Details:explaining the products and the services of the agency to the customer. signing contracts and quotations with clients. recruiting
  • Education

    • Technical Diploma in Human Resources

      American University in Cairo (AUC)

      Jan 2015 - Jan 2016 - 1 Year

    • BA in Tourism Guidance English section

      Ain Shams University (ASU)

      Jan 2005 - Jan 2009 - 4 yr

    • High School - Thanaweya Amma

      The English School

      Jan 2005 

    Skills

    • Channel Management
    • Sales Operation
    • Customer Service
    • Microsoft Office

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Intermediate

    Training & Certifications

    • Human Resources Management

      AUC·2016
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