Sarah EL-Kortobey
Non Voice Advisor By Chat & mail
Maadi, Cairo, EgyptWork Experience
Non Voice Advisor By Chat & mailFull Time
Etisalat Global Service
Jun 2020 - Mar 2021 -9 months
Egypt , Cairo
- Job Details:I worked also as CSR in UAE Etisalat Telecom account, I was Non Voice advisor by Chat and mail. I had to answer all customers inquires and apply order and solve billing and technical complaints. I worked as Expert Team advisor, I was responsible about raising complaints and take the ownership to solve it a d call customer back to provide solution.
customer service representativeFull Time
Teleperformance Egypt
Dec 2015 - Apr 2019 -3 yrs, 4 months
Egypt , Cairo
- Job Details:I worked for 2 year as front office agent and took tasks in back office team, Also worked for 1 year and 4 months in recover team and E-mail Team.
customer service representativeFull Time
Xceed
Nov 2008 - Dec 2015 -7 yrs, 1 month
Egypt , Cairo
- Job Details:I worked in the first 4 years as front office agent in the inbound team. I took different tasks in the back office and collection team. I was back up and support at Mobinil activation account in different time. I worked as delegate on the team. I worked for 2 years as sales agent in the outbound team.
Education
Bachelor's Degree in Information System Management
New Cairo AcademyJan 2006
Languages
English
Advanced
Training & Certifications
Microsoft Office 2016 Course
Microsoft Office 2016 Course at YAT Learning Center·2019Basic Business Acquisition
The Future Generation Foundation (FGF)·2008