Sarah Atef

Etisalat Global Services

• Operation Team leader supportFull Time

  Aug 2022 - Present -2 yrs, 11 months

  Egypt , Giza

  • Job Details:Throughout my time at Etisalat UAE, I have developed strong communication and problem-solving skills, and I have consistently met or exceeded KPIs. I often take the initiative to assist my colleagues, provide on-the-spot coaching, and handle escalated cases professionally. These experiences have strengthened my leadership abilities and prepared me for a team leader role. What sets me apart is my ability to stay calm under pressure, motivate my team, and create a positive, productive work environment. I believe in leading by example, offering constructive feedback, and recognizing achievements to boost morale and performance. In addition to my work experience, I am currently pursuing postgraduate studies, which has helped me enhance my time management and organizational skills—qualities that are essential for effective leadership in a fast-paced call center environment. I would welcome the opportunity to bring my experience, dedication, and leadership skills to your team. Thank you for considering my application. I look forward to the chance to discuss how I can contribute to Etisalat UAE continued success.
• Collection SpecialistFull Time

  Aug 2022 - Present -2 yrs, 11 months

  Egypt , Cairo

  • Job Details:As a collection specialist I have developed my communication, marketing and negotiation skills, by informing customers by their outstanding and understand the customer’s needs better by offering them to make installments and answering their inquiries and deliver excellent service. so I have over achieved the targets and been from the rank on the floor for several times