Sarah Ashraf

HSBC , Business Banking AssociateFull Time

• Job Details:• Engaged with customers to address inquiries, resolve problems, and provide information. • Ensured a high level of professionalism and courtesy during all customer interactions, Reducing 10% in customer complaints. • Investigated and resolved customer complaints and issues promptly and effectively. • Collaborated with other departments to find solutions to complex problems. • Kept up to date through ongoing training, contributing to a team-wide efficiency improvement of 12% over the year. • Followed HSBC Group Values and Behaviors policies and procedures to ensure consistent issue resolution.