SA

Sarah Alkalash

Operations Manager at IntouchCX

Cairo, Egypt

Work Experience

  • Operations Manager

    IntouchCX

    Jul 2024 - Present -1 yr

    Egypt

    • Job Details:Directed a team of 100+ customer service representatives, managed service level agreements, collaborated with cross-functional teams, streamlined operations, created and maintained KPIs, prepared reports, created quality and coaching modules, launched a new tier 2 LOB.

  • Customer Service Manager

    Amazon EG

    Dec 2021 - Jul 2024 -2 yrs, 7 months

    Egypt

    • Job Details:Led a team of 40+ customer service associates, prepared work schedules, hired and trained personnel, coached staff, analyzed data, mentored new team managers.

  • Sales Manager

    Microsoft

    May 2021 - Dec 2021 -7 months

    Egypt

    • Job Details:Acquisition of new clients for Microsoft 365, created sales plans, met revenue goals, upsold and cross-sold, developed new accounts.

  • Customer Support Leader

    Amazon UK

    Jun 2020 - May 2021 -11 months

    Egypt

    • Job Details:Led a team of 25+ customer service associates, prepared work schedules, hired and trained personnel, coached staff, analyzed data.

    • Education

    • Bachelor's Degree in Foreign Languages and Translation

      Misr University for Science and Technology (MUST)

    Skills

    • Microsoft Office

    Languages

    • Arabic

      Advanced

    • English

      Advanced

    • Spanish

      Beginner
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