Basic Info

Sara Ali

Less than 1 year

Al Qalyubia Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Admin Assistant at Multi-System Engineering Company (MENC)

Experience Details

Admin Assistant

Administration, Operations/Management

Entry Level

Processing orders by checking products location and optimizing the delivery process
Contacting customers to confirm on them orders
Creating shipments for courier service provider with accurate data
Updating all orders details and statuses
Following up with stores to make sure all orders are delivered on time
Following up with consumers to make sure orders are received and service is satisfactory
Assisting in the process of maintaining inventory control
Assist in Division Process quality management tasks (Revision, enhancement and
monitor)
Assist with the preparation of a variety of internal and external reports.
Follow-up RF's , PCCs and department interaction with other departments.
Take the ownership of coordination between all parties to meet company vendor
Other secretary tasks (e.g., fax, memos, time schedule meeting… ext.).
Perform all other agreed upon duties and assignments as directed by management
Develop relations with colleagues as a member of the team to achieves the company objectives.
Manage logistics & administration team.
Keep direct manager informed of any problems, which may affect our operation.
Use available facilities like e-mail, Internet and call dispatch for communication.
Maintain a decent behavior, a business like conduct and good appearance
Handling Installment Requests


Company Details

Multi-System Engineering Company (MENC)

Cairo, Egypt

11-50 employees

Engineering Services

http://mencegypt.com/

Dec 2016 to present (7 months)
Customer Care Respresentative (intern) at RAYA distribution

Experience Details

Customer Care Respresentative (intern)

Customer Service/Support

Entry Level

*Handling customer face to face in Raya branches
*Follow up with their complains
*Helping them to fulfilled their demands
*Handle dealers and collection point complains.
*Handle customer complain and solve their problems.
*Deal directly with customers either by telephone or e-mail providing help and advice to customers using your organization’s services.
*Respond promptly to customer inquiries.


Company Details

RAYA distribution (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

rayacrop.com

Sep 2016 to Dec 2016 (3 months)

Education

Bachelor's Degree in Al-Alsun Faculty

Education Details

Bachelor's Degree

Al-Alsun Faculty

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2011 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Shoubra Secondry School

Egypt

2011

A / Excellent / 85 -100%

N/A

Shoubra Secondry School
2011

Training and Courses

Training/Course Details

SSP

Aug 2011

ain shams uni.

• I was trained at success skills patent ASU international skills& learning techniques covering the following topics : *E-learning *Art of challenge *time management *stess management *keys of success *critical thinking *communication skills *learning and studying skills

Training/Course Details

customer care

Oct 2016

mada

N/A

This profile is fresh!
Last update 23 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdmin AssistantAdministrationAl-Alsun FacultyArabicConsumer ServicesCreativeCustomer CareCustomer Care RespresentativeCustomer ServiceDancingEngineering ServicesEnglishFlexibleFriendsMS OfficeManagementMicrosoft ExcelMicrosoft OfficeMovieOutingProblem SolverRAYA DistributionReadingRunningSSPShoppingSocialSongsSupportTeam PlayerTeam WorkTurkish

Self-assesed Skills

Languages

Turkish

Turkish

: Intermediate

: Intermediate

: Beginner

: Beginner

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

1-3 years

MS office

MS office

: Intermediate

: High

:

1-3 years

Key Skills

Creative, Problem Solver, Flexible / Adaptive, Social, Team Player

Online Presence

Sara Gamalsara Gamal Alisara_GamalAli

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