Basic Info

Sara Ali

Less than 1 year

Al Qalyubia Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Admin Assistant at Multi-System Engineering Company (MENC)

Experience Details

Admin Assistant

Administration

Entry Level

*Handle all incoming related calls and forward them to the necessary parties.
*Answering, screening and forwarding any incoming phone calls while providing basic information when needed.
*Handle Customer inquiries via Phone calls and Emails.
*Initiate outbound calls to offer our service to customers.
*Print information when required.
*Respond to requests for information and access relevant files.
*Store completed documents in designated locations.
*Scan documents into document management systems or databases.
*Enter data from source documents into prescribed computer database, files and forms.
*Perform administrative tasks as needed.


Company Details

Multi-System Engineering Company (MENC)

Cairo, Egypt

11-50 employees

Engineering Services

http://mencegypt.com/

Dec 2016 to present (4 months)
Customer Care Respresentative (intern) at RAYA distribution

Experience Details

Customer Care Respresentative (intern)

Customer Service/Support

Entry Level

*Handling customer face to face in Raya branches
*Follow up with their complains
*Helping them to fulfilled their demands
*Handle dealers and collection point complains.
*Handle customer complain and solve their problems.
*Deal directly with customers either by telephone or e-mail providing help and advice to customers using your organization’s services.
*Respond promptly to customer inquiries.


Company Details

RAYA distribution (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

rayacrop.com

Sep 2016 to Dec 2016 (3 months)

Education

Bachelor's Degree in Al-Alsun Faculty

Education Details

Bachelor's Degree

Al-Alsun Faculty

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2011 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Shoubra Secondry School

Egypt

2011

A / Excellent / 85 -100%

N/A

Shoubra Secondry School
2011

Training and Courses

Training/Course Details

SSP

Aug 2011

ain shams uni.

• I was trained at success skills patent ASU international skills& learning techniques covering the following topics : *E-learning *Art of challenge *time management *stess management *keys of success *critical thinking *communication skills *learning and studying skills

Training/Course Details

customer care

Oct 2016

mada

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdmin AssistantAdministrationAl-Alsun FacultyArabicConsumer ServicesCreativeCustomer CareCustomer Care RespresentativeCustomer ServiceDancingEngineering ServicesEnglishFlexibleFriendsMS OfficeMicrosoft ExcelMicrosoft OfficeMovieOutingProblem SolverRAYA DistributionReadingRunningSSPShoppingSocialSongsSupportTeam PlayerTeam WorkTurkish

Self-assesed Skills

Languages

Turkish

Turkish

: Intermediate

: Intermediate

: Beginner

: Beginner

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

1-3 years

MS office

MS office

: Intermediate

: High

:

1-3 years

Key Skills

Creative, Problem Solver, Flexible / Adaptive, Social, Team Player

Online Presence

Sara Gamalsara Gamal Alisara_GamalAli

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