Basic Info

Sarah Maged

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical support at Teleperformance (samsung egypt project)

Experience Details

Technical support

Customer Service/Support

Experienced (Non-Manager)

My responsibility
1- helping customers to solve any issue in their devices through the phone or direct them to the nearest store or maki service request to them.
2- making survey calls ..
3- making reports in a quick and right way


Company Details

Teleperformance (samsung egypt project) (multinational)

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring

N/A

Jul 2013 to Nov 2013 (4 months)
Call center agent at Teleperformance (mantronix project)

Experience Details

Call center agent

Customer Service/Support

Experienced (Non-Manager)

My responsibility is making service requests to the customers who has an issue in their devices


Company Details

Teleperformance (mantronix project) (multinational)

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring

N/A

Jan 2013 to Jun 2013 (5 months)
Leads agent at Teleperformance ( barcleys bank project )

Experience Details

Leads agent

Customer Service/Support

Experienced (Non-Manager)

I was responsible for collecting data from prospective customers or clients


Company Details

Teleperformance ( barcleys bank project ) (multinational)

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring

N/A

May 2012 to Aug 2012 (3 months)
Call center agent at Teleperformance (Vodafone project)

Experience Details

Call center agent

Customer Service/Support

Experienced (Non-Manager)

I was responsible for activating lines of customers
And making port out and port in of lines


Company Details

Teleperformance (Vodafone project) (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Dec 2010 to May 2012 (1 year 5 months)

Education

Commerce and business administration in Foreign trade section

Education Details

Commerce and business administration

Foreign trade section

Faculty of Commerce and Business Administration, Helwan University, Egypt

Not specified

N/A

N/A

Faculty of Commerce and Business Administration, Helwan University
2005 - 2010

Training and Courses

Training/Course Details

PHRS

Feb 2015

Change training canter

Its is an academic diploma ( professional human resources specialist ) I learned to make Job descriptions Employee satisfaction surveys Making question for interview for any position

Training/Course Details

Mini MBA

Jul 2016

Change training canter

I studied parts ( customer service - marketing - soft skills - human resources - strategic management )

This profile is fresh!
Last update 10 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicCall Center AgentCustomer ServiceEnglishFlexibleForeign Trade SectionHandles StressHard WorkerLeads AgentMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMini MBAOffshoringOrganizerOutsourcingPHRSProblem SolverSupportTechnical SupportTeleperformance ( Barcleys Bank Project )Teleperformance (Vodafone Project)Teleperformance (mantronix Project)Teleperformance (samsung Egypt Project)

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Organizer, Problem Solver, Flexible / Adaptive, Handles Stress

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