Basic Info

Sara shata

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Payroll quality & control officer at Commercial International Bank “CIB”

Experience Details

Payroll quality & control officer

Banking

Experienced (Non-Manager)

Responsible of improving the approval rate of Payroll department assets (credit cards & personal loans) by salvaging the rejected assets and support pending application to decrease rejection rate.
Playing important key role in communications between the retail credit risk department &CIB policies & payroll department to improve the quality of assets applications and increase approval rate.


Company Details

Commercial International Bank “CIB”

Cairo, Egypt

More than 1000 employees

Banking

http://www.cibeg.com/English/Pages/default.aspx

Jan 2017 to present (9 months)
Payroll Personal Banker at Commercial International Bank “CIB”

Experience Details

Payroll Personal Banker

Banking

Experienced (Non-Manager)

Responsible of opening the payroll customers’ accounts / selling Bank’s products (Personal loans, Credit cards, Revolving Overdraft, Smart saving) / spread e-banking service awareness to payroll customers / handling rejected products application / following up with potential customers


Company Details

Commercial International Bank “CIB”

Cairo, Egypt

More than 1000 employees

Banking

http://www.cibeg.com/English/Pages/default.aspx

Jan 2016 to Jan 2017 (1 year)
Trainer at Polaris Parks group

Experience Details

Trainer

Education/Teaching, Training/Instructor

Entry Level

Assisting HR department in writing job descriptions, job advertising, screening applicants, conducting selection interviews (Entry – intermediate– Managerial levels), preparing interview evaluation form, questionnaire, exit interview form, employee satisfaction surveys. Delivering training workshops Soft skills and Team building to both Blue collars and White collars through working with Polaris parks CSR (Work environment foundation), preparing pre and after-assessment questionnaire, training materials, training evaluation forms, providing recommendations to Corporates and institutions to improve work environment and employees’ performance (Organizational behavior)

Accomplishments:
• Delivered almost 100 training hours.
• Succeeded in adding creative ideas to improve learning process with trainees.
• Participating in tackling companies’ problems and succeeded in adding recommendations and creative solutions. which lead to decrease percentage of turnover, increase employee engagement, loyalty and improve working conditions.


Company Details

Polaris Parks group

Giza, Egypt

1-10 employees

Human Resources

http://polarisparks.com/

Jan 2015 to Jan 2016 (1 year)
Client Representative at Polaris Parks group

Experience Details

Client Representative

Marketing/PR/Advertising , Customer Service/Support, Sales/Retail

Entry Level

Alignment of marketing and sales activities with overall corporate strategy, developing and execution, conduct pre and after sales services with the investors, Undertaking contract preparations, finalization and follow ups, responsible of administration work and communication between Company, investors and also governmental institutions.


Accomplishments:
• By being a team player I participated in achieving the land sales required target.
• Succeeded in providing an excellent customer experience and adding new ideas in order to increase customer satisfaction.


Company Details

Polaris Parks group

Giza, Egypt

51-100 employees

Construction - Industrial Facilities and Infrastructure, Construction - Residential & Commercial/Office

http://polarisparks.com/

Apr 2014 to Jan 2015 (9 months)
Customer service advisor at Vodafone VIS “UK”.

Experience Details

Customer service advisor

Customer Service/Support

Entry Level

Confer with British customers by telephone in order to provide information about products and services, to obtain details of complaints / Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions are been taken/Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills/ Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.


Company Details

Vodafone VIS “UK”. (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

Website: http://vis.vodafone.com.eg/Confer with British customers by telephone in order to provide information about products and services, to obtain details of complaints / Keep records of customer interactions and transactions, recording details of inqu

Dec 2013 to Apr 2014 (4 months)
Co-founder and Former HR director at AIBE (Association Of Investment , Business and Economics) (student activity)

Experience Details

Co-founder and Former HR director

Operations/Management, Human Resources, Education/Teaching

Student


Responsible of project management and business planning of AIBE project ,recruitment process ,talent management, goal setting individual meetings, performance appraisals, Job satisfaction and training evaluation surveys, rewards and recognition system, training and development.

Accomplishments:
• Trained 20 members in HR committee and succeeded in providing members a solid experience in Human Resources field.
• Conducted almost 500 interviews with cooperation of my team members.
• Insuring the implementation of our core competences (UPS) –Unique / Professionalism/ Spirit.
• HR committee has been rewarded to be the best performing committee in AIBE 2013.
• Succeeded in creating leaders from my team members.
• Adding new techniques to improve goal setting process.
• Selecting right candidate in the right committee.


Company Details

AIBE (Association Of Investment , Business and Economics) (student activity)

Cairo, Egypt

http://aibeegypt.com/

Jul 2012 to Jul 2013 (1 year)
Import customer services and sales (intern) at CMA-CGM for shipping

Experience Details

Import customer services and sales (intern)

Customer Service/Support

Student

Shipping knowledge in incoterms, types of containers, logistics procedures for the clients, handling customers' calls, weekly reports, negotiation skills as well as handling bill of payment and invoices.


Company Details

CMA-CGM for shipping

Cairo, Egypt

More then 1000 employees

Import and Export

http://www.cma-cgm.com/

Jul 2012 to Sep 2012 (2 months)
Recruitment specialist at AIESEC (student activity)

Experience Details

Recruitment specialist

Human Resources

Student

*Recruiting process of the exchange participants for AIESEC internship abroad.
*Matching exchange participants' profile with Trainee Form


Company Details

AIESEC (multinational) (student activity)

Cairo, Egypt

http://www2.aiesec.org

Oct 2011 to Jun 2012 (8 months)
HR Trainee (intern) at Egypt Air

Experience Details

HR Trainee (intern)

Human Resources

Student

Human resources (knowing the entire structure of Egypt Air, the difference between the internal and external recruitment, the rewards and punishments system, how to write the job description for a job position, job required qualifications and request for hire form).


Company Details

Egypt Air

Cairo, Egypt

N/A

Travel and Tourism

N/A

Sep 2011 to Oct 2011 (1 month)

Achievements


I was a Co-founder and Head HR at AIBE (Association Of Investment , Business and Economics) that strives to decrease the gap between theoretical and practical parts in the education system for university's students to enrich their educational experience. I was HR head in Friends club.

Education

BA in Business administration (English section)

Education Details

BA

Business administration (English section)

Ain Shams University, Egypt

C / Good / 65 - 75%

Accounting , Human Resources , Marketing , market research , cost accounting , investment , financial management , portfolio , international business , managerial accounting

N/A

Ain Shams University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ibn Nafes language school

Egypt

2009

A / Excellent / 85 -100%

N/A

Ibn Nafes language school
2009

Certifications

Certificate details

communication skills

Oct 2010

N/A

N/A

N/A

ASU

N/A

Training and Courses

Training/Course Details

Fundamentals of marketing

Jul 2013

Amr Sokar - Global Marketing Manager Ameco medical industry.

N/A

Training/Course Details

Social media marketing

Jul 2013

by Yasser Ghallab-Online Business account manager at Vodafone Egypt.

N/A

Training/Course Details

Market Research

Jul 2013

Amr El gabry (El Mashrou3 training program).

N/A

Training/Course Details

Fear Management / Presentation skills

Jul 2013

by Mohamed Shehab - co-founder of Nahdet El Mahrousa.

N/A

Training/Course Details

Leadership skills and time management

Nov 2012

LTC Training center

N/A

Training/Course Details

Emotional intelligence –Self awareness

Feb 2013

Ease NGO.

N/A

Training/Course Details

Communication skills

Oct 2010

Business and statistical research center, Cairo (Egypt).

N/A

Training/Course Details

Human Resources Certificate

Dec 2015

AUC

N/A

Training/Course Details

The Money maker

Feb 2016

Sales Expert House Endorsed by ISMM (The Institute of Sales & Marketing Management)

(consumer selling techniques)

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AIESECAdaptiveAnalyzing People's PersonalitiesArabicBankingBusiness Administration (English Section)Business DevelopmentBusiness Services - OtherClient RepresentativeCo-founder And Former HR DirectorCommunication SkillsCommunicatorConstruction - Industrial Facilities And InfrastructureConstruction - Residential & CommercialCustomer ServiceCustomer Service AdvisorDancing SalsaEmotional Intelligence Self AwarenessEnglishEvent ManagementExcelFear Management / Presentation SkillsFlexibleFrenchFundamentals Of MarketingHRHR TraineeHard WorkerHonestyHuman ResourcesHuman Resources (HR)Human Resources CertificateImport And ExportImport Customer Services And SalesInternetLeaderLeadership Skills And Time ManagementManagementMarket ResearchMarketingMicrosoft OfficeOfficePayroll Personal BankerPayroll Quality & Control OfficerPresenterReadingRecruitment SpecialistRetailSalesSocial Media MarketingSpanishSupportTelecommunicationsThe Money MakerThe Secret BookTrainerTravel And TourismVodafone VIS UK.

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Spanish

Spanish

: Beginner

: Beginner

: Beginner

: Beginner

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: High

:

Less than 1 year

Human Resources (HR)

Human Resources (HR)

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

event management

event management

: Advanced

: Extreme - I love it!

:

1-3 years

Human resources

Human resources

: Advanced

: Extreme - I love it!

:

1-3 years

excel

excel

: Intermediate

: High

:

Less than 1 year

Key Skills

Leader, Communicator, Hard worker, Presenter, Flexible / Adaptive

Online Presence

eg.linkedin.com/in/sarashata/https://www.facebook.com/Sara.Shata92?ref=tn_tnmn

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