Sara Shaarawi

TrainerFull Time

• Job Details:- Adapt training plans, prepared and facilitated training courses and employee programs, and designed instructional & participant materials successfully. - Analyzed training needs, organized manuals, visual multimedia aids, and educational materials to develop new programs and improve existing programs. - Determined data elements required for database training, maintained data on an ongoing basis, and solved internal problems related to employee turnover. - Mentored new employees, attendance & progress, executed training sessions in large & small group settings, and performed as a facilitator for large venues. - Supported one-on-one training for contact center caregivers and developed testing and evaluation procedures. Performed supervising post-training duties. - Evaluated training sessions' success and used feedback to incorporate changes in training curriculum and lesson plans. - Analyzed appointment scheduling errors and challenges to deliver refresher training, and worked closely with management to identify areas of training. - Investigated and tracked caregiver scheduling errors to determine material for refresher training.

Training AdvisorFull Time

• Job Details:- Developed highly qualified leads by making outgoing calls, and describing product benefits and any special offers to potential clients proactively. - Worked with KSA market to provide ISO training requirements, advised customers about benefits, and persuade them to attend training courses. - Qualified leads and developed creative pitches and recommendations aimed at the specific industry sector. - Collected and documented information about the customers and updated SFDC (Salesforce) & sales CRM about follow-up calls and the customers.